Collections Team Lead: Data-Driven Coach & Escalations

Premier BPO Inc.; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Premier BPO Inc. seeks a solutions-focused supervisor to lead a team of collection agents in Metro Manila. You will coach and motivate staff, provide guidance, and ensure adherence to policies and legal requirements.

Responsibilities include handling escalated cases, negotiating with clients, monitoring performance, and reporting on collection strategies while maintaining high ethical standards and compliance.

Qualifications

• Knowledge in data interpretation and reporting.
• People person with strong interpersonal skills.
• Coaching skills and motivation to improve performance.
• Collections experience is preferred but not required.

Responsibilities

• Lead and guide a team of collection agents or specialists.
• Handle escalated or difficult cases, negotiating with clients.
• Monitor performance and report on collection strategies.
• Ensure compliance with laws and regulations.

Skills

Data interpretation

People skills

Coaching skills

Motivation

Collections experience

Job description

Premier BPO Inc. seeks a solutions-focused supervisor to lead a team of collection agents in Metro Manila. You will coach and motivate staff, provide guidance, and ensure adherence to policies and legal requirements.

Responsibilities include handling escalated cases, negotiating with clients, monitoring performance, and reporting on collection strategies while maintaining high ethical standards and compliance.