Field Collections Lead: Drive Recoveries & Team Performance

City Savings Bank, Inc.; Tangob; On-site; PHP 600,000 - 900,000; Full time

Job summary

City Savings Bank, Inc. in the Philippines seeks an experienced Collections Team Leader to oversee field collections operations.

You will lead a team of collections specialists, drive portfolio performance, ensure compliance with policies and regulations, and implement strategies that improve recovery rates while maintaining positive customer relationships. You will coach and motivate staff, monitor performance, review aging and metrics, and collaborate with Operations, Finance, Risk, and

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field.
• 3–5 years in field collections, credit management, or accounts receivable.
• 2+ years of supervisory or team leadership experience.
• Strong knowledge of collection strategies and delinquency control.
• Proficiency in Excel and reporting tools.
• Excellent communication and negotiation skills.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Lead, coach, and motivate a team of field collectors to achieve targets.
• Monitor daily, weekly, and monthly collections performance and provide actionable feedback.
• Develop and implement collection strategies to maximize recovery rates and minimize delinquency.
• Conduct regular team meetings, performance reviews, and training sessions.
• Review and analyze portfolio trends, aging reports, and collection metrics.
• Ensure compliance with company policies, industry regulations, and ethical collection practices.
• Handle escalated customer concerns and negotiate payment arrangements when necessary.
• Collaborate with Operations, Finance, Risk, and Customer Service teams to improve collection processes.
• Prepare and submit performance reports to regional and senior management.
• Identify process improvement opportunities and recommend operational enhancements.

Skills

Field collections

Team leadership

Portfolio management

Delinquency control

Negotiation

Analytical skills

Excel

Communication

Education

Bachelor's degree in Business Administration, Finance, Accounting, Management, or related field

Job description

City Savings Bank, Inc. in the Philippines seeks an experienced Collections Team Leader to oversee field collections operations.

You will lead a team of collections specialists, drive portfolio performance, ensure compliance with policies and regulations, and implement strategies that improve recovery rates while maintaining positive customer relationships. You will coach and motivate staff, monitor performance, review aging and metrics, and collaborate with Operations, Finance, Risk, and