Legal Operations Manager (Collections)

Home Credit Philippines; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Permanent dayshift

20% bonus

HMO for dependents

Mental health support

Wellness leaves

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a Legal Operations leader to monitor and improve production systems that drive campaign efficiency and team performance in Early Collections. You will oversee data, reporting, and case preparation while coordinating with Analytics and Legal Support Operations.

The role emphasizes KPI review, court compliance, training, coaching, and ensuring timely information flow to management. Fieldwork or court visits may be required.

Qualifications

• 3 years of experience in data and reports management in legal, banking or finance environments.
• Experience with data and reports management, mass processes, small claim debt processes, execution processes, and chattel mortgage processes.
• Willingness to conduct field work or court visits if needed.

Responsibilities

• Manage a team of Legal Operations and manage legal data and reports.
• Coordinate with Analytics to optimize processes, data and reports.
• Coordinate with Legal Support Operation for case preparation, distribution, filing and archiving.
• Review KPI and determine interventions to meet monthly targets.
• Review ongoing cases and advise Legal Collections Management accordingly.
• Review Statements of Claims and attachments for court compliance and timely updates on court decisions.
• Provide and interpret legal information, conduct training, and disseminate legal requirements.
• Provide regular feedback, coaching and performance reviews for the Legal Supervisor.
• Monitor progress and cash collections of Legal Collection Specialists.
• Monitor Legal activities in court and daily tasks.
• Plan and monitor filed case progress and inform management of risks.
• Review Legal Collections reports and tools, address issues promptly.
• Supervise and organize Legal Collections Team to meet targets.
• Hiring decisions and performance-based releases as needed.
• Ensure ongoing cooperation with the court.

Skills

Data and reports management

Legal operations experience

Team leadership

Court/legal processes knowledge

Tools

Mass process operations

Debt collection processes

Job description

The role monitors and maintains production systems on best operable level to ensure that campaign efficiency, team performance and established business goals by our Early Collections are met.

What You’ll Do:

• Manage a team of Legal Operations and managing of legal data and reports

• Direct coordination with Analytics in ensuring process, data, and report optimization.

• Coordinate with Legal Support Operation to ensure seamless case preparation, distribution, filing and archiving.

• Review and Analyze KPI to determine needed intervention that would ensure attainment of monthly target of the team.

• Review ongoing cases and advice Legal Collections Management, accordingly.

• Review the Statement of Claims and attachments, ensure compliance with Court requirements and timely provide information pertaining to Court Decisions on filed documents.

• Provide and interpret legal information, conduct training, and disseminate appropriate legal requirements to team and relevant streams.

• Provide regular feedback and coaching, and performance review on his assigned Legal Supervisor.

• Monitoring progress and cash collections of Legal Collection Specialists

• Monitoring Legal Activities in Court and daily tasks

• Planning and Monitoring Filed Case’ progress and timely informing management of any information posing risk to Legal Collections operations

• Reviewing Legal Collections Report and other relevant tools used by Legal Collections and ensure issues are timely raised and addressed.

• Supervising and organizing operations of Legal Collections Team in the way ensuring optimal delivery on given targets and objectives.

• Hiring (quality and on time) as well as realizing employees if needed.

• Ensure continued cooperation and coordination with Court.

What You Need to Have:

• 3-years work experience in data and reports managements, law offices or in banking / finance sector and exhibiting good orientation on the specified experience

• Experience with: Data and reports management, Mass processes operations, Small claim debt process (data file preparation, trial participation, knows courts practice), Execution process (knows the practice), and Chattel mortgage process (collateral registration, foreclosure)

• Must be amenable doing field work/court visit if needed

Job Perks You'll Enjoy:

• Permanent dayshift schedule

• Up to 20% variable performance-based bonus

• HMO on Day 1 and HMO dependents coverage including same-sex partners

• Access to mental health and wellness partners

• Wellness Leaves and Birthday Leave

• Internal career mobility options

• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.