Collections Specialist: Pre-Delinquent Accounts & Targets

Maya; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Maya is seeking a Collection Associate to perform collection activities for pre-delinquent and past due accounts, aiming to hit targets and maintain productivity within policy guidelines.

You will handle collection call outs, update loan records, monitor progress, coordinate payments and options with clients, prepare statements, and contribute to end-of-day productivity reports. Willingness to work long hours, weekends, and holidays is required.

Qualifications

• BS degree in Finance or related field.
• Proven experience in collection roles for lending or credit cards.

Responsibilities

• Performs collection activities for pre-delinquent and past due accounts.
• Achieves set targets and productivity standards while ensuring policy compliance.
• Handle collection call outs and maintain updated client loan records.
• Monitor loan progress, coordinate payments and options with clients.
• Prepare statements and reconcile client loans.
• Draft collection letters and submit productivity/collection reports.
• Strategize to achieve targets and work long hours, including weekends and holidays.

Skills

Collection calls

Record maintenance

Customer communication

Education

BS in Finance

Related field

Job description

Maya is seeking a Collection Associate to perform collection activities for pre-delinquent and past due accounts, aiming to hit targets and maintain productivity within policy guidelines.

You will handle collection call outs, update loan records, monitor progress, coordinate payments and options with clients, prepare statements, and contribute to end-of-day productivity reports. Willingness to work long hours, weekends, and holidays is required.