Collections Specialist: Target-Driven & Impactful

Maya Bank, Inc.; Metro Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Maya Bank, Inc. is seeking a Collections Associate in the Philippines to drive recovery for pre-delinquent and past due accounts. You will work with team members to meet productivity targets while ensuring compliance with policies and procedures.

The role requires a BS degree in Finance or related field and proven collections experience in lending or credit cards. The candidate should be willing to work long hours, including weekends and holidays, with a shifting schedule.

Qualifications

• BS degree in Finance or related field.
• Proven working experience as collection associate for lending and credit card.

Responsibilities

• Handle collection call outs and contact customers to secure payments.
• Maintain updated records of loan payments and client information.
• Monitor progress of existing loans and coordinate with clients on payments and options.
• Prepare statements and reconciliations for client loans.
• Draft and send collection letters as needed.
• Submit productivity/collection reports (end of day).
• Strategize to achieve the target and meet productivity standards.
• Work long hours, weekends, and holidays with shifting schedules.
• Address customer issues and inquiries.
• Evaluate and recommend waivers of charges as appropriate.

Skills

Collection experience

Attention to detail

Education

Bachelor's degree in Finance

Job description

Maya Bank, Inc. is seeking a Collections Associate in the Philippines to drive recovery for pre-delinquent and past due accounts. You will work with team members to meet productivity targets while ensuring compliance with policies and procedures.

The role requires a BS degree in Finance or related field and proven collections experience in lending or credit cards. The candidate should be willing to work long hours, including weekends and holidays, with a shifting schedule.