Senior Collections Specialist - Debt Recovery & Strategy

Maya; Metro Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

Maya is seeking a Debt Collections Analyst in the Philippines to help manage collection agencies and monitor delinquency standards. The role involves coordinating with banks, ensuring timely billing, and maintaining key documents and SLAs.

Qualified candidates have a four-year degree and at least one year in loan and credit card collections, with attention to detail and the ability to thrive in a fast-paced environment. This full-time position is based in the Philippines.

Qualifications

• Graduate of any four-year degree course.
• At least 1 year of experience in loans and credit card collections in financial services or banking.
• High attention to detail and analytical mindset.
• Able to work in a fast-paced environment.

Responsibilities

• Ensure timely and effective implementation of strategies by the Debt Collections Agency as approved by the Collections Manager / Senior Lead.
• Responsible for handling the monthly billing of the services provided by the Agencies.
• Conduct field visits to assigned Debt Collections Agencies as needed.
• Prepares endorsement file and ensure that accounts follow the guidelines provided by the bank prior endorsement to the DCAs.
• Acts as the point person of the bank for all concerns raised by the Debt Collections Agencies.
• Assists the Collections Team Lead / Manager in maintaining important documents such as SLA, Contracts, reversals processed to ensure seamless operation of function of the Debt Collection Agency.
• Performs escalated calls by the Debt Collections Agencies being handled.

Skills

Attention to detail

Analytical mindset

Fast-paced environment

Education

Bachelor's degree or any four-year degree

Job description

Maya is seeking a Debt Collections Analyst in the Philippines to help manage collection agencies and monitor delinquency standards. The role involves coordinating with banks, ensuring timely billing, and maintaining key documents and SLAs.

Qualified candidates have a four-year degree and at least one year in loan and credit card collections, with attention to detail and the ability to thrive in a fast-paced environment. This full-time position is based in the Philippines.