Collections Systems Lead - Dialer & Strategy

Maya; Metro Manila; Vor Ort; PHP 400.000 - 560.000; Vollzeit

Zusammenfassung

Maya is seeking a detail-oriented professional to oversee daily operation of collections tools, including the Collections platform and the dialer. You will implement strategies in the system and monitor outcomes to improve recoveries while ensuring policy compliance.

The role requires experience in banking and lending operations, familiarity with collections platforms, and strong data skills for reporting and workflow optimization.

Qualifikationen

• Experience in banking and lending operations and knowledge of collections processes.
• Familiarity with collections platforms and reporting requirements.
• Proficient in data analysis and Excel for decision support.
• Understanding of BSP guidelines and related policies.
• Experience in a BPO/collections environment is a plus.

Aufgaben

• Oversee daily operation of collections tools including platform and dialer.
• Set up and monitor recommended collection strategies in the system.
• Ensure policies and procedures are followed; identify efficiencies and improvements.

Kenntnisse

Banking & Lending

Credit analytics

Regulatory knowledge

Ausbildung

College Graduate of any related course

Tools

Dialer system

Workforce management

Jobbeschreibung

Maya is seeking a detail-oriented professional to oversee daily operation of collections tools, including the Collections platform and the dialer. You will implement strategies in the system and monitor outcomes to improve recoveries while ensuring policy compliance.

The role requires experience in banking and lending operations, familiarity with collections platforms, and strong data skills for reporting and workflow optimization.