Collections Associate

Maya Bank, Inc.; Metro Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Maya Bank, Inc. is seeking a Collections Associate in the Philippines to drive recovery for pre-delinquent and past due accounts. You will work with team members to meet productivity targets while ensuring compliance with policies and procedures.

The role requires a BS degree in Finance or related field and proven collections experience in lending or credit cards. The candidate should be willing to work long hours, including weekends and holidays, with a shifting schedule.

Qualifications

• BS degree in Finance or related field.
• Proven working experience as collection associate for lending and credit card.

Responsibilities

• Handle collection call outs and contact customers to secure payments.
• Maintain updated records of loan payments and client information.
• Monitor progress of existing loans and coordinate with clients on payments and options.
• Prepare statements and reconciliations for client loans.
• Draft and send collection letters as needed.
• Submit productivity/collection reports (end of day).
• Strategize to achieve the target and meet productivity standards.
• Work long hours, weekends, and holidays with shifting schedules.
• Address customer issues and inquiries.
• Evaluate and recommend waivers of charges as appropriate.

Skills

Collection experience

Attention to detail

Education

Bachelor's degree in Finance

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description:

Overview:

Performs collection activities for pre-delinquent and past due accounts. The position is also responsible for the achievement of set targets and productivity standards collectively with other team members and compliance with policies and procedures.

What you will do:

• handles collection call outs
• Maintain Update records of loan payments and client information
• Monitor progress of existing loans/dues; Coordinates with clients on payments, payments options,
• Prepare statements and recon on clients loan
• Writes Collection letter
• Submission of various productivity/collection related reports (end of day)
• Able to strategize to achieve target set
• Willing to work long hours and during weekend and holidays; shifting schedule
• Address various customer issues
• Evaluate and recommend approval/disapproval of requests for waiver of charges

What we are looking for:

• BS degree on Finance, and other related field
• Proven working experience as collection associates for lending and credit card

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/