Collections Specialist: Drive Recoveries & Maintain Trust

WM Collection; Quezon City; On-site; PHP 300,000 - 460,000; Full time

Job summary

WM Collection is seeking a Collection Officer in the Philippines to manage overdue accounts and receivables with a strong financial discipline and a customer-friendly approach. You will contact customers, arrange payment commitments, and maintain detailed records while ensuring compliance with policies and regulations.

You will also monitor progress, escalate where necessary, and prepare reports on collection activities and recovered amounts, contributing to the organization’s financial health.

Qualifications

• Experience in collections, accounts receivable, or credit control.
• Strong financial discipline and attention to detail.
• Excellent interpersonal and communication skills.
• Firm yet tactful approach to customer interactions and payment negotiations.
• Ability to manage multiple accounts and meet recovery targets.
• Knowledge of compliance requirements and confidentiality practices.
• Experience using standard office or accounting systems.

Responsibilities

• Monitor overdue accounts and outstanding receivables.
• Contact customers to discuss outstanding balances and arrange payment commitments.
• Maintain accurate records of collection activities, account status, and customer communications.
• Follow up on promised payments and escalations.
• Resolve customer queries professionally while protecting the organisation's financial interests.
• Ensure all collection activities comply with company policies and applicable regulations.
• Prepare regular reports on collection progress, overdue accounts, and recovered amounts.

Skills

Collections experience

Attention to detail

Interpersonal skills

Communication skills

Negotiation

Account management

Compliance awareness

Record keeping

Financial literacy

Job description

WM Collection is seeking a Collection Officer in the Philippines to manage overdue accounts and receivables with a strong financial discipline and a customer-friendly approach. You will contact customers, arrange payment commitments, and maintain detailed records while ensuring compliance with policies and regulations.

You will also monitor progress, escalate where necessary, and prepare reports on collection activities and recovered amounts, contributing to the organization’s financial health.