Collections & Payment Recovery Specialist

Outsourcey; Philippines; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Opportunity to shape HR function in a:

Job summary

Outsourcey in the Philippines seeks a collections/customer service professional with up to 2 years of experience. The role emphasizes outbound calling, negotiation, and empathetic communication to manage overdue accounts and payment arrangements.

You will document activities in the CRM, coordinate with internal teams, and ensure compliance with policies while providing clear status reports on accounts.

Qualifications

• Up to 2 years of experience in collections, accounts receivable, or customer service-related roles.
• Strong phone presence and confidence making outbound calls.
• Excellent communication and negotiation skills.
• Detail-oriented with strong organizational abilities.
• Ability to handle sensitive conversations professionally and empathetically.
• Comfortable tracking data, updating records, and managing follow-ups.
• Proficient with CRM or account management systems.

Responsibilities

• Make outbound phone calls to clients regarding payment status and overdue accounts.
• Contact references and guarantors when required to assist in collection efforts.
• Send payment reminders via phone, email, or messaging in a professional and courteous manner.
• Document all client communication and follow-up activity accurately in the CRM or tracking system.
• Negotiate payment arrangements when appropriate and follow through to ensure compliance.
• Coordinate with internal teams for loan processing, account updates, and payment posting.
• Verify client information, account details, and payment history to support collections efforts.
• Update records to reflect payment commitments, promises to pay, and outcomes of communication.
• Assist with account reconciliation and tracking of outstanding balances.
• Maintain compliance with company policies and relevant regulations regarding collections.
• Provide regular reports on collections activity and status of accounts.

Skills

Outbound calling

Negotiation

Communication

Detail-orientation

Empathy

Phone presence

Team coordination

Tools

CRM software

Job description

Outsourcey in the Philippines seeks a collections/customer service professional with up to 2 years of experience. The role emphasizes outbound calling, negotiation, and empathetic communication to manage overdue accounts and payment arrangements.

You will document activities in the CRM, coordinate with internal teams, and ensure compliance with policies while providing clear status reports on accounts.