Collections Specialist

Straive; Parañaque; On-site; PHP 201,000 - 357,000; Full time

Job summary

Straive in Parañaque, Philippines seeks a Collections Associate to manage accounts receivable, ensure accurate payment processing, respond to inquiries, and resolve invoice disputes.

You will analyze customer creditworthiness and implement payment plans for distressed customers, collaborating with internal teams to maintain credit data integrity.

Qualifications

• At least 1 year of experience in collections within BPO.
• Strong verbal and written communication skills.
• Ability to negotiate and handle difficult conversations professionally.
• Basic computer skills and experience using CRM systems.

Responsibilities

• Manage accounts receivable, ensuring accurate payment processing and resolution of discrepancies.
• Respond to customer inquiries and resolve disputes over invoices and payments.
• Analyze customer creditworthiness and implement payment plans for financially distressed customers.
• Collaborate with internal teams to maintain compliance and integrity of credit data.

Skills

Communication skills

Negotiation

CRM usage

Tools

CRM systems

Job description

• Manage accounts receivable, ensuring accurate payment processing and resolution of discrepancies.
• Respond to customer inquiries and resolve disputes over invoices and payments.
• Analyze customer creditworthiness and implement payment plans for financially distressed customers.
• Collaborate with internal teams to maintain compliance and integrity of credit data.

Qualifications:

• At least 1 year of experience in collections within BPO
• Strong verbal and written communication skills
• Ability to negotiate and handle difficult conversations professionally
• Basic computer skills and experience using CRM systems