B2B Collection Specialist

eClerx Philippines, Inc.; Muntinlupa; On-site; PHP 223,000 - 469,000; Full time

Job summary

eClerx Philippines, Inc. is seeking a B2B Collection Specialist in Metro Manila to manage business-to-business accounts receivable, contacting commercial clients about outstanding balances and resolving billing concerns.

You will negotiate payment arrangements and follow collection policies to ensure timely payments while maintaining professional client relationships. The role requires strong communication, negotiation, problem-solving, and attention to detail, with experience in Excel and CRM

Qualifications

• High school diploma or equivalent required; college education is a plus.
• At least 6 months of B2B collections, billing, or related call center experience.
• Experience handling B2B outbound calls and business accounts is strongly preferred.
• Excellent verbal and written communication skills.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Comfortable handling difficult conversations and customer objections.
• Strong attention to detail and ability to analyze account information.
• Proficient in Microsoft Office, particularly Excel, and familiar with CRM or collection systems.
• Ability to work independently while meeting daily and monthly collection targets.
• Strong organizational and time-management skills.
• Customer-focused, professional, persistent, and results-oriented.

Responsibilities

• Contact business clients via phone, email, and other communication channels regarding past-due invoices and outstanding balances.
• Perform B2B outbound collection calls to secure timely payment of outstanding accounts.
• Review customer accounts, invoices, payment history, and aging reports to determine appropriate collection actions.
• Identify and resolve billing discrepancies, invoice disputes, short payments, and account-related concerns.
• Negotiate payment arrangements and follow established collection policies and procedures.
• Handle customer objections professionally and use effective negotiation techniques to obtain payment commitments.
• Document all collection activities, customer interactions, payment commitments, and account updates accurately in the CRM or collection system.
• Follow up on promised payments and ensure commitments are fulfilled within agreed timelines.
• Coordinate with Billing, Sales, Customer Service, and Operations teams to resolve account issues.

Skills

Communication

Negotiation

Problem-solving

Excel

CRM systems

Independent work

Time management

Attention to detail

Customer service

Education

High school diploma

College education (a plus)

Tools

Microsoft Office

Job description

The B2B Collection Specialist is responsible for managing business-to-business accounts receivable by contacting commercial clients regarding outstanding balances, resolving billing concerns, negotiating payment arrangements, and ensuring timely collection of overdue accounts. The role requires strong communication, negotiation, and problem-solving skills while maintaining positive and professional client relationships.

Qualifications

• High school diploma or equivalent required; college education is a plus.

• At least 6 months of B2B collections, billing, or related call center experience.

• Experience handling B2B outbound calls and business accounts is strongly preferred.

• Excellent verbal and written communication skills.

• Strong negotiation, persuasion, and conflict-resolution skills.

• Comfortable handling difficult conversations and customer objections.

• Strong attention to detail and ability to analyze account information.

• Proficient in Microsoft Office, particularly Excel, and familiar with CRM or collection systems.

• Ability to work independently while meeting daily and monthly collection targets.

• Strong organizational and time-management skills.

• Customer-focused, professional, persistent, and results-oriented.

Key Responsibilities

• Contact business clients via phone, email, and other communication channels regarding past-due invoices and outstanding balances.

• Perform B2B outbound collection calls to secure timely payment of outstanding accounts.

• Review customer accounts, invoices, payment history, and aging reports to determine appropriate collection actions.

• Identify and resolve billing discrepancies, invoice disputes, short payments, and account-related concerns.

• Negotiate payment arrangements and follow established collection policies and procedures.

• Handle customer objections professionally and use effective negotiation techniques to obtain payment commitments.

• Document all collection activities, customer interactions, payment commitments, and account updates accurately in the CRM or collection system.

• Follow up on promised payments and ensure commitments are fulfilled within agreed timelines.

• Coordinate with Billing, Sales, Customer Service, and Operations teams to resolve account issues.