Collections Associate

Hammerjack Pty Ltd; Taguig; On-site; PHP 180,000 - 240,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Collections Team Member to contact customers with overdue accounts and drive timely recoveries.

The role requires strong English communication, negotiation skills, and a professional yet empathetic approach.

Qualifications

• Excellent English communication with customer centricity.
• Ability to negotiate to drive collections.
• Team player with a positive attitude.
• 1.5-5 years of collections experience, preferably in banking/cards LOB.
• College graduate required.

Responsibilities

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements per policy.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and escalate unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills

English communication

Negotiation

Team player

Collections experience

College degree

Education

College degree

Job description

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.

1. Key Responsibilities:

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and elevate unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets

2. Skills and Qualifications:

• Excellent English communication skills with customer centricity
• Must have the ability to negotiate to drive collections efficiently
• Team player with a positive attitude
• 1.5-5 years Collections experience, preferably in banking/cards LOB
• College graduate

3. Work Set-up:

• Amenable to work onsite both at McKinley West, Taguig and SM MOA Complex, Pasay offices
• Willing to work Australian business hours, fixed weekends off