Collections Pro: Customer Relations Associate (AU/NZ Hours)

Credit Corp; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Life insurance

HMO coverage from day 1 with dependent

Retirement package

Free daily breakfast and weekly fruits

Career development & advancement

Job summary

Credit Corp Group is seeking a Customer Relationship Associate (Collections) to drive customer solutions for managing financial obligations. You will handle your own portfolio, researching and locating customers while negotiating repayment terms and guiding customers through challenges.

The role emphasizes problem-solving, customer engagement, and achieving results in a supportive culture with career growth opportunities.

Qualifications

• Willing to work onsite at Ayala, Makati office.
• Available to work on an Australian time zone schedule (day shift).
• Strong English communication skills.
• Must have authenticated SSS, PhilHealth, Pag-IBIG, and TIN numbers, with two valid IDs ready before application.

Responsibilities

• Manage your own portfolio of accounts, including researching, investigating and locating customers.
• Negotiate suitable repayment arrangements and support customers through financial challenges.

Skills

Strong English communication skills

Customer-focused

Empathetic in dealing with customers

Job description

Credit Corp Group is seeking a Customer Relationship Associate (Collections) to drive customer solutions for managing financial obligations. You will handle your own portfolio, researching and locating customers while negotiating repayment terms and guiding customers through challenges.

The role emphasizes problem-solving, customer engagement, and achieving results in a supportive culture with career growth opportunities.