Customer Relations Associate - CCFS Collections

Credit Corp Inc; Philippines; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Day shift

Weekends off

Training program

Career progression

Incentives

HMO coverage

Life insurance

Retirement package

Rewards program

Free fruits

Free breakfast

Job summary

Credit Corp Financial Services (CCFS) in Makati, Ayala is seeking a Customer Relations Associate for our collections team. This onsite role focuses on managing customer accounts, researching contacts, and negotiating payment plans with a professional, courteous approach.

You will develop skills in customer engagement and financial services, with comprehensive training, opportunities for advancement, and a supportive work environment that values reliability and integrity.

Qualifications

• Willing to work onsite in Ayala, Makati.
• Strong verbal and written English communication skills.
• Confident, resilient, persuasive, and self-motivated.
• Goal-oriented and driven to achieve results.
• Strong problem-solving skills.
• Basic computer and internet navigation skills.
• Reliable, committed, and professionally accountable.
• Willing to work a flexible day-shift schedule.
• Available to work on Philippine and Australian public holidays.
• Applicants must have government IDs (SSS, PhilHealth, Pag-IBIG, TIN) ready.
• At least two (2) valid government-issued IDs required.

Responsibilities

• Manage a portfolio of customer accounts
• Investigate and locate customers through research and tracing activities
• Negotiate sustainable payment arrangements and financial solutions
• Communicate professionally and confidently with customers
• Solve problems, overcome challenges, and deliver positive outcomes
• Build valuable skills in customer engagement, negotiation, and financial services
• If you're naturally curious, resilient, and enjoy finding solutions, you'll thrive in this role.

Skills

Communication skills (English)

Confidence

Resilience

Persuasiveness

Self-motivation

Goal-oriented

Problem-solving

Computer basics

Reliability

Accountability

Flexibility

Holiday availability

Job description

Customer Relations Associate (Collections)

Join Credit Corp Financial Services (CCFS) and build a rewarding career!

Looking for a stable career with excellent earning potential, career growth, and a supportive team environment? This could be the opportunity you've been waiting for.

At Credit Corp Financial Services (CCFS), we help customers find realistic solutions to their financial challenges while empowering our people to achieve success. No prior collections experience required. We value attitude, determination, and willingness to learn.

What You'll Do

As a Customer Relations Associate, you'll play a vital role as the frontline representative of our collections business.

• Manage a portfolio of customer accounts
• Investigate and locate customers through research and tracing activities
• Negotiate sustainable payment arrangements and financial solutions
• Communicate professionally and confidently with customers
• Solve problems, overcome challenges, and deliver positive outcomes
• Build valuable skills in customer engagement, negotiation, and financial services
• If you're naturally curious, resilient, and enjoy finding solutions, you'll thrive in this role.

Why Join CCFS?

Work-Life Balance

• Day Shift Schedule
• Weekends Off
• Structured and paid training program
• Continuous learning and development opportunities
• Internal career progression pathways
• Competitive salary package
• Uncapped monthly performance incentives
• HMO coverage plus eligible dependents
• Free Life Insurance from Day 1
• Retirement package
• Recognition and rewards programs
• Company events and engagement activities
• Free fresh fruit every week
• Free breakfast choices
• Performance-based culture where your efforts are rewarded

At Credit Corp Financial Services, hard work gets noticed. Your growth and success are in your hands.

Prime Ayala, Makati Location

Our office is conveniently located in the heart of Ayala, Makati with easy access to:

• MRT Ayala Station
• EDSA Main Road
• Public Transport Terminals
• Jeepney, Bus, Taxi, and PUV Routes
• Ayala Malls and Supermarkets
• Cafés, Restaurants, and Convenience Stores
• Public Parking Areas

Everything you need is just steps away from the office.

What We're Looking For

• Willing to work onsite in Ayala, Makati
• Strong verbal and written English communication skills
• Confident, resilient, persuasive, and self-motivated
• Goal-oriented and driven to achieve results
• Strong problem-solving skills
• Basic computer and internet navigation skills
• Reliable, committed, and professionally accountable
• Willing to work a flexible day-shift schedule
• Available to work on Philippine and Australian public holidays

Important Requirements

Applicants must have the following ready before employment processing:

• SSS Number
• PhilHealth Number
• Pag-IBIG Number
• TIN
• At least two (2) valid government-issued IDs

You don't need previous collections experience to succeed with us.

We believe great attitudes, strong work ethics, resilience, and a willingness to learn are more important than industry experience. We'll provide the training and support you need to build a successful career.