Collections: Customer Relations Associate (Onsite)

Credit Corp Inc; Philippines; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Day shift

Weekends off

Training program

Career progression

Incentives

HMO coverage

Life insurance

Retirement package

Rewards program

Free fruits

Free breakfast

Job summary

Credit Corp Financial Services (CCFS) in Makati, Ayala is seeking a Customer Relations Associate for our collections team. This onsite role focuses on managing customer accounts, researching contacts, and negotiating payment plans with a professional, courteous approach.

You will develop skills in customer engagement and financial services, with comprehensive training, opportunities for advancement, and a supportive work environment that values reliability and integrity.

Qualifications

• Willing to work onsite in Ayala, Makati.
• Strong verbal and written English communication skills.
• Confident, resilient, persuasive, and self-motivated.
• Goal-oriented and driven to achieve results.
• Strong problem-solving skills.
• Basic computer and internet navigation skills.
• Reliable, committed, and professionally accountable.
• Willing to work a flexible day-shift schedule.
• Available to work on Philippine and Australian public holidays.
• Applicants must have government IDs (SSS, PhilHealth, Pag-IBIG, TIN) ready.
• At least two (2) valid government-issued IDs required.

Responsibilities

• Manage a portfolio of customer accounts
• Investigate and locate customers through research and tracing activities
• Negotiate sustainable payment arrangements and financial solutions
• Communicate professionally and confidently with customers
• Solve problems, overcome challenges, and deliver positive outcomes
• Build valuable skills in customer engagement, negotiation, and financial services
• If you're naturally curious, resilient, and enjoy finding solutions, you'll thrive in this role.

Skills

Communication skills (English)

Confidence

Resilience

Persuasiveness

Self-motivation

Goal-oriented

Problem-solving

Computer basics

Reliability

Accountability

Flexibility

Holiday availability

Job description

Credit Corp Financial Services (CCFS) in Makati, Ayala is seeking a Customer Relations Associate for our collections team. This onsite role focuses on managing customer accounts, researching contacts, and negotiating payment plans with a professional, courteous approach.

You will develop skills in customer engagement and financial services, with comprehensive training, opportunities for advancement, and a supportive work environment that values reliability and integrity.