Customer Relations Associate - CCFS Collections

Credit Corp Inc; Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

HMO coverage

Free Life Insurance

Retirement package

Uncapped monthly performance incentves

Job summary

Credit Corp Financial Services (CCFS) is seeking a Customer Relations Associate (Collections) to be the frontline of our collections team in Ayala, Makati. You will manage customer accounts, locate borrowers, and negotiate payment plans while delivering professional service.

The role emphasizes a positive attitude, resilience, and learning. On-site day shifts with structured training, career growth, and comprehensive benefits are provided.

Qualifications

• Strong verbal and written English communication skills.
• Confident, resilient, persuasive, and self-motivated.
• Goal-oriented and driven to achieve results.
• Strong problem-solving skills.
• Basic computer and internet navigation skills.
• Reliable, committed, and professionally accountable.
• Willing to work a flexible day-shift schedule.
• Available to work on Philippine and Australian public holidays.

Responsibilities

• Manage a portfolio of customer accounts.
• Investigate and locate customers through research and tracing activities.
• Negotiate sustainable payment arrangements and financial solutions.
• Communicate professionally and confidently with customers.
• Solve problems and deliver positive outcomes.
• Support customer engagement and financial services learning for growth.

Skills

English communication

Verbal communication

Written communication

Resilience

Self-motivation

Problem solving

Computer basics

Tools

MS Office

Job description

Customer Relations Associate (Collections)

Join Credit Corp Financial Services (CCFS) and build a rewarding career!

Looking for a stable career with excellent earning potential, career growth, and a supportive team environment? This could be the opportunity you've been waiting for.

At Credit Corp Financial Services (CCFS), we help customers find realistic solutions to their financial challenges while empowering our people to achieve success. No prior collections experience required. We value attitude, determination, and willingness to learn.

What You'll Do

As a Customer Relations Associate, you'll play a vital role as the frontline representative of our collections business.

• Manage a portfolio of customer accounts
• Investigate and locate customers through research and tracing activities
• Negotiate sustainable payment arrangements and financial solutions
• Communicate professionally and confidently with customers
• Solve problems, overcome challenges, and deliver positive outcomes
• Build valuable skills in customer engagement, negotiation, and financial services
• If you're naturally curious, resilient, and enjoy finding solutions, you'll thrive in this role.

Why Join CCFS?

Work-Life Balance

• Day Shift Schedule
• Weekends Off
• Structured and paid training program
• Continuous learning and development opportunities
• Internal career progression pathways
• Competitive salary package
• Uncapped monthly performance incentives
• HMO coverage plus eligible dependents
• Free Life Insurance from Day 1
• Retirement package
• Recognition and rewards programs
• Company events and engagement activities
• Free fresh fruit every week
• Free breakfast choices
• Performance-based culture where your efforts are rewarded

At Credit Corp Financial Services, hard work gets noticed. Your growth and success are in your hands.

Prime Ayala, Makati Location

Our office is conveniently located in the heart of Ayala, Makati with easy access to:

• MRT Ayala Station
• EDSA Main Road
• Public Transport Terminals
• Jeepney, Bus, Taxi, and PUV Routes
• Ayala Malls and Supermarkets
• Cafés, Restaurants, and Convenience Stores
• Public Parking Areas

Everything you need is just steps away from the office.

What We're Looking For

• Willing to work onsite in Ayala, Makati
• Strong verbal and written English communication skills
• Confident, resilient, persuasive, and self-motivated
• Goal-oriented and driven to achieve results
• Strong problem-solving skills
• Basic computer and internet navigation skills
• Reliable, committed, and professionally accountable
• Willing to work a flexible day-shift schedule
• Available to work on Philippine and Australian public holidays

Important Requirements

Applicants must have the following ready before employment processing:

• SSS Number
• PhilHealth Number
• Pag-IBIG Number
• TIN
• At least two (2) valid government-issued IDs

You don't need previous collections experience to succeed with us.

We believe great attitudes, strong work ethics, resilience, and a willingness to learn are more important than industry experience. We'll provide the training and support you need to build a successful career.