Credit Collections Officer

AS White Global; Philippines; On-site; PHP 1,845,018 - 2,767,527; Full time

Benefits offered by this job

Competitive compensation with annual reviews

Comprehensive medical care

Generous paid leave

Flexible work setup

Training opportunities through LinkedIn Learning

Job summary

AS White Global is seeking an experienced professional to support credit collections. This role focuses on managing customer accounts effectively while ensuring positive relationships and driving cash flow for the business.

The ideal candidate has a Bachelor's degree and at least three years of experience in a similar finance role, along with strong communication and analytical skills. The position offers a hybrid work setup post probation.

Qualifications

• At least three years' experience in Credit Collections or Accounts Receivable in a regional/international environment.
• Solid understanding of debt collection principles and credit management practices.
• Intermediate Excel skills, including formulas and data analysis.

Responsibilities

• Manage assigned customer accounts to ensure timely debt recovery and maintain relationships.
• Handle customer communications regarding outstanding balances and payment enquiries.
• Execute strategies to improve collections performance and reduce aged debt.

Skills

Credit Collections

Negotiation

Customer Service

Financial Analysis

Time Management

Education

Bachelor's degree in Accounting, Finance, Business Administration, or a related field

Tools

Microsoft Excel

Job description

Support Australia's leading waste management and sustainability business by driving positive customer outcomes and strengthening financial performance.

The Opportunity

Your experience in credit collections and accounts receivable will play a key role in helping drive positive customer outcomes while supporting healthy cash flow across the business. You'll work within a collaborative finance team and contribute to improving collections performance through proactive engagement and data-driven decision-making.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

What You’ll Do

• Manage an assigned portfolio of customer accounts, driving timely debt recovery while maintaining excellent customer relationships.
• Handle inbound and outbound customer communications to resolve outstanding balances, payment enquiries, and account issues.
• Develop and execute effective collection strategies to reduce aged debt and improve Days Sales Outstanding (DSO).
• Monitor customer accounts, investigate payment discrepancies, and negotiate suitable payment arrangements where required.
• Prepare and maintain accurate collection records, debtor activity reports, and account updates.
• Collaborate with internal stakeholders including Finance, Customer Service, Sales, and Commercial teams to resolve customer account matters.
• Support continuous improvement initiatives that enhance collections performance, reporting, and customer experience.

Key Criteria

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• At least 3 years' experience in Credit Collections, Accounts Receivable, or a similar finance-related role in a regional/international environment.
• Solid understanding of debt collection principles, accounts receivable processes, and credit management practices.
• Strong negotiation, customer service, and stakeholder management skills with the ability to manage challenging conversations professionally.
• Experience analyzing financial data and preparing collection or debtor reports.
• Intermediate Microsoft Excel skills, including formulas, PivotTables, and data analysis.
• Excellent attention to detail with strong analytical, organizational, and time management skills.
• Ability to manage competing priorities while working independently in a fast-paced environment.
• Strong written and verbal communication skills.

Work setup:

Manila (BGC, Taguig): Australian hours (6am - 3pm PHT or 7am - 4pm) with a full onsite setup during the probationary period of 6 months and transition to hybrid of 3x onsite and 2x WFH.