Collections-Savvy Customer Relations Associate

Credit Corp Inc; Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

HMO coverage

Free Life Insurance

Retirement package

Uncapped monthly performance incentves

Job summary

Credit Corp Financial Services (CCFS) is seeking a Customer Relations Associate (Collections) to be the frontline of our collections team in Ayala, Makati. You will manage customer accounts, locate borrowers, and negotiate payment plans while delivering professional service.

The role emphasizes a positive attitude, resilience, and learning. On-site day shifts with structured training, career growth, and comprehensive benefits are provided.

Qualifications

• Strong verbal and written English communication skills.
• Confident, resilient, persuasive, and self-motivated.
• Goal-oriented and driven to achieve results.
• Strong problem-solving skills.
• Basic computer and internet navigation skills.
• Reliable, committed, and professionally accountable.
• Willing to work a flexible day-shift schedule.
• Available to work on Philippine and Australian public holidays.

Responsibilities

• Manage a portfolio of customer accounts.
• Investigate and locate customers through research and tracing activities.
• Negotiate sustainable payment arrangements and financial solutions.
• Communicate professionally and confidently with customers.
• Solve problems and deliver positive outcomes.
• Support customer engagement and financial services learning for growth.

Skills

English communication

Verbal communication

Written communication

Resilience

Self-motivation

Problem solving

Computer basics

Tools

MS Office

Job description

Credit Corp Financial Services (CCFS) is seeking a Customer Relations Associate (Collections) to be the frontline of our collections team in Ayala, Makati. You will manage customer accounts, locate borrowers, and negotiate payment plans while delivering professional service.

The role emphasizes a positive attitude, resilience, and learning. On-site day shifts with structured training, career growth, and comprehensive benefits are provided.