Onsite Collections: Customer Relations Associate

Credit Corp; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Day shift

Weekends off

HMO coverage

Life Insurance from Day 1

Retirement package

Performance incentives

Career progression

Job summary

Credit Corp Financial Services (CCFS) invites you to join as a Customer Relations Associate (Collections) at our Ayala, Makati office. This frontline role focuses on managing accounts, locating customers, negotiating payment arrangements, and delivering positive outcomes in a supportive, growth‑oriented environment.

No prior collections experience is required; we value attitude, willingness to learn, and strong English communication.

Qualifications

• Willing to work onsite in Ayala, Makati
• Strong verbal and written English communication skills
• Confident, resilient, persuasive, and self-motivated
• Goal-oriented and driven to achieve results
• Strong problem-solving skills
• Basic computer and internet navigation skills
• Reliable, committed, and professionally accountable
• Willing to work a flexible day-shift schedule
• Available to work on Philippine and Australian public holidays

Responsibilities

• Manage a portfolio of customer accounts
• Investigate and locate customers through research and tracing activities
• Negotiate sustainable payment arrangements and financial solutions
• Communicate professionally and confidently with customers
• Solve problems, overcome challenges, and deliver positive outcomes
• Build valuable skills in customer engagement, negotiation, and financial services
• If you're naturally curious, resilient, and enjoy finding solutions, you'll thrive in this role.

Skills

Customer engagement

Negotiation

Communication

Problem solving

Attention to detail

Job description

Credit Corp Financial Services (CCFS) invites you to join as a Customer Relations Associate (Collections) at our Ayala, Makati office. This frontline role focuses on managing accounts, locating customers, negotiating payment arrangements, and delivering positive outcomes in a supportive, growth‑oriented environment.

No prior collections experience is required; we value attitude, willingness to learn, and strong English communication.