Customer Relations Associate - Day Shift AU/NZ collections

Credit Corp; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Life insurance

HMO coverage from day 1 with dependent

Retirement package

Free daily breakfast and weekly fruits

Career development & advancement

Job summary

Credit Corp Group is seeking a Customer Relationship Associate (Collections) to drive customer solutions for managing financial obligations. You will handle your own portfolio, researching and locating customers while negotiating repayment terms and guiding customers through challenges.

The role emphasizes problem-solving, customer engagement, and achieving results in a supportive culture with career growth opportunities.

Qualifications

• Willing to work onsite at Ayala, Makati office.
• Available to work on an Australian time zone schedule (day shift).
• Strong English communication skills.
• Must have authenticated SSS, PhilHealth, Pag-IBIG, and TIN numbers, with two valid IDs ready before application.

Responsibilities

• Manage your own portfolio of accounts, including researching, investigating and locating customers.
• Negotiate suitable repayment arrangements and support customers through financial challenges.

Skills

Strong English communication skills

Customer-focused

Empathetic in dealing with customers

Job description

Join Our Australian & New Zealand Collections Team

At Credit Corp Group, we're not your typical debt collection company.

We have two core business streams: debt purchasing and consumer lending. With operations across Australia, New Zealand, the United States, and Philippines as we continue to achieve strong growth year after year.

Always ahead and at the heart of everything we do is a commitment to fairness, respect, and inclusion for both our customers and our people.

About The Role

As a Customer Relationship Associate (Collections), you will be at the forefront of our business, helping customers find practical and sustainable solutions to manage their financial obligations.

Role

This is a dynamic role that combines investigation, problem-solving, and customer engagement. You will manage your own portfolio of accounts, spending:

• Part of your time researching, investigating and locating your customers
• Part of your time negotiating suitable repayment arrangements and supporting customers through financial challenges

If you are naturally curious, solutions-focused, and enjoy helping people while achieving goals, this could be the perfect opportunity for you.

What's in It for You?

• Philippines Day shift schedule aligned with Australian & New Zealand business hours
• Comprehensive paid training before you start
• Life insurance coverage from Day 1
• HMO coverage on your first day, with dependent coverage upon tenure
• Retirement package to help secure your future
• Free daily breakfast choices and fresh fruits weekly
• Career development and advancement opportunities
• Competitive monthly compensation package (basic salary + tax-free allowances)
• Performance incentives and salary adjustments based on results
• A supportive, people-first culture that promotes work-life balance

What We're Looking For

• Willing to work onsite at our Ayala, Makati office
• Available to work on an Australian time zone schedule (day shift)
• Goal-oriented and results-driven
• Strong English communication skills
• Competitive, respectful, and empathetic in dealing with customers
• Must have authenticated SSS, PhilHealth, Pag-IBIG, and TIN numbers, along with two valid IDs, ready before application

No Collections Experience? No Problem.

You don't need previous debt collection experience to succeed with us.

We value attitude, potential, and willingness to learn over years of experience. If you are confident in your communication skills, enjoy solving problems, and are motivated to achieve results, we'd love to hear from you.

Build a Career, Not Just a Job

Many of our leaders started their careers with Credit Corp as Customer Relationship Associates. When we talk about career growth, we truly mean it—we invest in our people and provide real opportunities for advancement.

Ready to start your next career move?

Join our growing Australian & New Zealand Collections Team today and build a rewarding career with CreditCorp Inc.