Collections Agent

Outsourced Quality Assured Services Pty; Quezon City; On-site; PHP 335,000 - 580,000; Full time

Job summary

Outsourced is seeking a motivated Collections Agent to join our offshore team in Eastwood, Quezon City. You will manage overdue B2B accounts, negotiate payments, and recover balances while maintaining accurate records and complying with policies.

The role is full-time on a 3‑month contract, with a night shift schedule: Monday to Friday, 11:00 PM to 8:00 AM Manila Time, in an office setting. Background checks are part of our recruitment process.

Qualifications

• Experience in international B2B collections or accounts receivable.
• Excellent written and verbal communication with empathetic phone manner.
• Skilled negotiator able to maintain client relationships.
• Detail oriented with strong organizational skills.
• Proficient in Microsoft Office; CRM experience beneficial.

Responsibilities

• Contact customers to follow up on overdue accounts via phone, email, and letters.
• Negotiate payment plans and settlements per policy.
• Maintain accurate records of all collection activity in CRM.
• Escalate accounts requiring legal action or third-party intervention.
• Meet or exceed monthly collections targets and KPIs.
• Coordinate with internal teams to resolve disputes.
• Prepare regular reports on account status and aging balances.
• Ensure compliance with debt collection laws and standards.
• Handle inbound inquiries about billing and account status.

Skills

B2B collections

Phone etiquette

Negotiation

Detail orientation

MS Office

Target driven

Debt laws

Finance degree

Education

Finance degree

Tools

CRM software

Job description

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Collections Agent

Full Time Employee

Job Summary

Manage overdue B2B accounts, negotiate payments, recover balances, maintain records, and meet collections targets while ensuring compliance.

Job Description

About Us: Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Overview We are looking for a motivated and detail-oriented Collections Agent to join our dedicated offshore team. In this role, you will be responsible for managing overdue accounts, engaging with clients to recover outstanding balances, and maintaining accurate records throughout the collections process. You will work closely with the client's finance and operations team and are expected to represent the company professionally at all times.

Key Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts
• Negotiate payment arrangements and settlements in line with company policies and guidelines
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software
• Escalate accounts that require legal action or third-party intervention to the appropriate team
• Meet or exceed monthly collections targets and KPIs
• Identify disputes and coordinate resolution with the relevant internal departments
• Prepare regular reports on account status, recovery rates, and aging balances
• Ensure compliance with applicable debt collection laws, regulations, and company standards
• Handle inbound inquiries from clients regarding billing and account status

Requirements

• Proven experience in international B2B collections, accounts receivable, or a related financial role
• Strong communication skills — both written and verbal — with a professional and empathetic phone manner
• Ability to negotiate effectively while maintaining positive client relationships
• High attention to detail and strong organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with collections or CRM software is an advantage
• Comfortable working with targets and able to perform under pressure
• Knowledge of relevant debt collection laws and regulations is a plus
• Bachelor's degree in Finance, Business, or a related field preferred

Work Schedule: Monday - Friday, 11:00 PM - 8:00 AM Manila Time

Work Arrangement: Office-based (Eastwood, Quezon City)

• 3-months contract, with a possibility of extension if successful

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.