Collections Officer

Outsourcey; Philippines; Hybrid; PHP 400,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

HR function shaping

Job summary

Outsourcey in the Philippines is hiring an experienced collections and accounts receivable specialist to manage a portfolio of customer accounts and drive on-time payments. The role starts remotely with a transition to an in-office arrangement in Quezon City as the office opens.

You will communicate with Australian-based customers, handle overdue invoices, and coordinate with Finance to resolve billing issues using Xero and MYOB.

Qualifications

• 2.5+ years in collections, accounts receivable or credit control.
• Experience managing B2B customer accounts and overdue debt.
• Hands-on with Xero and MYOB.

Responsibilities

• Manage a portfolio of customer accounts and follow up overdue invoices.
• Conduct collections via phone and email while maintaining professionalism.
• Monitor ageing and prioritise collection activity by balance and status.
• Contact customers about upcoming and overdue payments and secure commitments.
• Follow up payment dates and payment plans as agreed.
• Investigate payment discrepancies and short payments.
• Coordinate with finance and operations to resolve billing issues.
• Allocate and reconcile customer payments against invoices.
• Maintain accurate records of communications and collection activity.
• Escalate significantly overdue or high-risk accounts per internal processes.
• Assist with accounts receivable reporting and month-end close.
• Maintain accurate customer data across Xero and MYOB.
• Identify opportunities to improve collection processes.

Skills

Collections

Accounts receivable

Credit control

B2B accounts

English communication

Outbound calls

Customer service

Tools

Xero

MYOB

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Min 2.5 years previous experience in collections, accounts receivable or credit control.
• Demonstrated experience managing B2B customer accounts and overdue debt.
• Hands-on experience using both Xero and MYOB.
• Strong verbal and written English communication skills.
• Confidence making outbound collection calls and discussing outstanding payments with customers.
• Experience working with Australian customers or businesses would be highly regarded.
• The position will commence remotely in the Philippines, with the expectation that the role will transition to an in-office arrangement in Quezon City once the office environment is established.

Core responsibilities:

• Manage a portfolio of customer accounts and proactively follow up outstanding and overdue invoices.
• Conduct collections activity via phone and email while maintaining professional customer relationships.
• Monitor accounts receivable ageing and prioritise collection activity based on outstanding balances and payment status.
• Contact customers regarding upcoming and overdue payments and secure clear payment commitments.
• Follow up agreed payment dates and payment plans.
• Investigate payment discrepancies, short payments and outstanding account queries.
• Work with internal finance and operational teams to resolve billing and invoice-related issues.
• Allocate and reconcile customer payments against outstanding invoices.
• Maintain accurate records of customer communications, collection activities and payment commitments.
• Escalate significantly overdue or high-risk accounts in accordance with internal processes.
• Assist with account reconciliations and accounts receivable reporting.
• Support month-end accounts receivable and collection activities.
• Maintain accurate customer and financial information across Xero and MYOB.
• Identify opportunities to improve collection processes and reduce outstanding debtor days

Benefits:

Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.