Collections Officer

Prime Results Payment Collection; Philippines; Hybrid; PHP 279,000 - 469,000; Full time

Job summary

Prime Results Payment Collection in the Philippines is seeking a dedicated Collections Officer to manage and collect outstanding accounts receivable from clients and customers. You will monitor accounts, follow up on overdue payments, and coordinate with customers to arrange payment plans while maintaining accuracy and professionalism.

The role requires excellent communication, attention to detail, and the ability to work independently in a team.

Qualifications

• High school diploma or equivalent required; finance or accounting qualifications are a plus.
• Proven experience in collections, accounts receivable, or a similar role.
• Proficient in Microsoft Office and familiar with accounting software.
• Excellent communication and negotiation skills with detail orientation.

Responsibilities

• Account management: Monitor assigned accounts to identify outstanding debts and follow up on overdue payments.
• Customer communication: Contact customers by phone, email, and letters to remind and negotiate payment plans.
• Payment processing: Record and process incoming payments with accurate account updates.
• Dispute resolution: Address discrepancies or disputes related to billing and payments.
• Record keeping: Maintain accurate records of all collection activities and transactions.
• Reporting: Prepare and present regular collections status reports to management.
• Compliance: Ensure all activities comply with laws, regulations and company policies.

Skills

Strong communication

Interpersonal skills

Negotiation

Organizational skills

Microsoft Office proficiency

Accounting software familiarity

Education

High school diploma or equivalent

Finance or accounting qualifications (preferred)

Tools

Microsoft Office

Accounting software

Job description

We are seeking a dedicated and detail-oriented Collections Officer to join our team. The Collections Officer will be responsible for managing and collecting outstanding accounts receivable from clients and customers. This role requires excellent communication skills, a proactive approach, and the ability to handle difficult situations professionally.

• Account Management: Monitor assigned accounts to identify outstanding debts and follow up on overdue payments.
• Customer Communication: Contact customers via phone, email, and letters to remind them of outstanding invoices and negotiate payment plans if necessary.
• Payment Processing: Record and process incoming payments, ensuring accurate and timely updating of account information.
• Dispute Resolution: Address and resolve any discrepancies or disputes related to billing and payments.
• Record Keeping: Maintain accurate records of all collection activities and transactions, including communications with customers.
• Reporting: Prepare and present regular reports on the status of collections and outstanding accounts to management.
• Compliance: Ensure all collection activities comply with relevant laws and regulations, as well as company policies.

Education:

High school diploma or equivalent; additional qualifications in finance or accounting are a plus.

Experience:

Proven experience in collections, accounts receivable, or a similar role.

Skills:

• Strong communication and interpersonal skills.
• Ability to handle difficult conversations and negotiate payment arrangements.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office and familiarity with accounting software.

Attributes:

• Attention to detail and a high level of accuracy.
• Proactive and self-motivated with a strong sense of responsibility.
• Ability to work independently and as part of a team.

Working Conditions:

• This is a full-time position, typically 40 hours per week.
• Office environment with occasional opportunities for remote work.

Why Join Us:

• Opportunity to work with a dynamic and supportive team.
• Competitive salary and benefits package.
• Professional growth and development opportunities.