Collections Agent | 3-Month Contract

Outsourced Quality Assured Services Pty; Quezon City; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Outsourced is seeking a motivated Collections Agent on a 3-month contract to manage overdue B2B accounts, negotiate payments, and maintain accurate records. You will work with the client’s finance and operations teams, ensuring compliant collections and achievement of targets.

The role requires strong communication, negotiation, and attention to detail. Office-based in Eastwood, Quezon City, with a Monday–Friday schedule, 11:00 PM–8:00 AM Manila time, starting ASAP.

Qualifications

• International B2B collections experience or related financial role.
• Available to start ASAP.
• Strong written and verbal communication with an empathetic phone manner.
• Skilled negotiator maintaining positive client relationships.
• Excellent attention to detail and organizational skills.
• Proficient in Microsoft Office; CRM or collections software experience is a plus.
• Bachelor's degree in Finance, Business, or related field preferred.
• Office-based role in Eastwood, Quezon City; night shift.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate payment arrangements and settlements per policies.
• Maintain accurate records of all collection activity in CRM or collections software.
• Escalate accounts requiring legal action or third-party intervention.
• Meet or exceed monthly collections targets and KPIs.
• Identify disputes and coordinate resolution with relevant departments.
• Prepare regular reports on account status, recovery rates, and aging balances.
• Ensure compliance with debt collection laws and company standards.
• Handle inbound inquiries regarding billing and account status.

Skills

Communication skills

Negotiation

Attention to detail

Organizational skills

Professional phone manner

Education

Bachelor's degree in Finance, Business, or related field

Tools

Microsoft Office (Excel, Word, Outlook)

CRM software

Job description

Collections Agent | 3-Month Contract

Full Time Employee

Job Summary

Manage overdue B2B accounts, negotiate payments, recover balances, maintain records, and meet collections targets while ensuring compliance.

Job Description

About Us: Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Overview: We are looking for a motivated and detail-orientedCollections Agent to join our dedicated offshore team. In this role, you will be responsible for managing overdue accounts, engaging with clients to recover outstanding balances, and maintaining accurate records throughout the collections process. You will work closely with the client's finance and operations team and are expected to represent the company professionally at all times.

Key Responsibilities:

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts
• Negotiate payment arrangements and settlements in line with company policies and guidelines
• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software
• Escalate accounts that require legal action or third-party intervention to the appropriate team
• Meet or exceed monthly collections targets and KPIs
• Identify disputes and coordinate resolution with the relevant internal departments
• Prepare regular reports on account status, recovery rates, and aging balances
• Ensure compliance with applicable debt collection laws, regulations, and company standards
• Handle inbound inquiries from clients regarding billing and account status

Requirements:

• Proven experience in international B2B collections, accounts receivable, or a related financial role
• Can start ASAP!
• Strong communication skills - both written and verbal - with a professional and empathetic phone manner
• Ability to negotiate effectively while maintaining positive client relationships
• High attention to detail and strong organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with collections or CRM software is an advantage
• Comfortable working with targets and able to perform under pressure
• Knowledge of relevant debt collection laws and regulations is a plus
• Bachelor's degree in Finance, Business, or a related field preferred

Work Schedule: Monday - Friday, 11:00 PM - 8:00 AM Manila Time

Work Arrangement: Office-based (Eastwood, Quezon City)

• 3-months contract, with a possibility of extension if successful

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.