Collections Officer day shift

Colcap Servicing Pty Ltd. - Philippine Branch Office; Taguig; On-site; PHP 180,000 - 280,000; Full time

Benefits offered by this job

HMO coverage with 2 free dependents

Paid Vacation Leave

Office Parties

Professional Development

Employee Assistance Program

Job summary

A non-bank lending company in the Philippines is seeking a detail-oriented individual to manage customer accounts and assist clients facing financial challenges. This role focuses on assessing repayment statuses, collecting outstanding repayments, and providing support to customers in hardship. The ideal candidate should possess strong communication skills and the ability to work under pressure. Enjoy a healthy work-life balance with day shifts and weekends off, alongside comprehensive employee benefits.

Qualifications

• Strong communication and negotiation skills.
• Ability to work under pressure and multi-task.
• Knowledge of credit assessment practices & consumer credit code.
• Goal-oriented, proactive, and a team player.
• Excellent analytical and problem-solving skills.
• Goal-oriented, proactive, and team player.
• Proficient in PC and Microsoft Office tools.

Responsibilities

• Manage a portfolio of customer accounts and assess repayment status.
• Collect outstanding repayments, fees, and charges.
• Provide support to clients in financial hardship.
• Respond to queries and disputes quickly and accurately.
• Respond to queries and disputes quickly and accurately.
• Assist Customer Service team and back up senior Collections Officers.
• Ensure timely completion of tasks and maintain service standards.

Skills

Communication and negotiation skills

Ability to work under pressure and multi-task

Analytical and problem-solving skills

Proficiency in Microsoft Office tools

Team player

MS Office

Tools

Microsoft Office

Job description

Colcap Servicing Pty Ltd. - Philippine Branch Office

Job Description

Employee Recognition and Rewards

Employee Recognition Program

Government Mandated Benefits

Insurance Health & Wellness

HMO

Others

Company Social Events, Office Parties

Company Equipment

Professional Development

Employee Assistance Program, Professional Development

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Why Join Us?

Play a vital role in recovering outstanding loan repayments and supporting customers in financial difficulty. If you’re confident, detail-oriented, and thrive in a fast-paced environment, this role is for you!

Key Responsibilities

• Manage a portfolio of customer accounts and assess repayment status
• Collect outstanding repayments, fees, and charges
• Provide support to clients in financial hardship
• Handle Arrears inbox, emails, and phone calls
• Respond to queries and disputes quickly and accurately
• Assist Customer Service team and back up senior Collections Officers
• Ensure timely completion of tasks and maintain service standards

What We’re Looking For

• Strong communication and negotiation skills
• Ability to work under pressure and multi-task
• Knowledge of credit assessment practices & consumer credit code
• Excellent analytical and problem-solving skills
• Goal-oriented, proactive, and team player
• Proficient in PC and Microsoft Office tools

Why Join ColCap?

Industry Leader

Be part of a trusted non-bank lender with a loan portfolio exceeding $20 Billion and a strong presence in the Australian mortgage market.

Unlock opportunities to learn and advance within a dynamic, expanding organization.

Work-Life Balance

Enjoy day shifts and fixed weekends off for a healthy work-life harmony.

• HMO coverage with 2 free dependents upon regularization
• Paid Vacation Leave (extra credits starting your 2nd year)

Employee-Centric Culture

• Annual Performance Reviews to recognize your contributions
• Monthly Employee Engagement Activities for a fun and collaborative workplace
• Community Service Programs

Stability & Innovation

Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.