Collections Officer (soft collections; day shift)

Colcap Servicing Pty Ltd - Philippine Branch Office; Metro Manila; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

HMO coverage with 2 free dependents

Paid Vacation Leave

Sick Leave Credits

Meal Allowance

Bereavement Leave

Birthday Leave

Job summary

ColCap Servicing Pty Ltd - Philippine Branch Office is seeking a diligent collections specialist to manage a portfolio of customer accounts, assess repayment status, and support clients in financial hardship. This role emphasizes strong communication, negotiation, and timely task completion within a fast-paced environment.

Working in Manila, the position offers day shifts with fixed weekends off and a comprehensive benefits package.

Qualifications

• Strong communication and negotiation abilities.
• Ability to work under pressure and multi-task.
• Knowledge of credit assessment practices and consumer credit code.
• Excellent analytical and problem-solving skills.
• Goal-oriented, proactive, and team player.
• Proficient in PC and Microsoft Office tools.

Responsibilities

• Manage a portfolio of customer accounts and assess repayment status
• Collect outstanding repayments, fees, and charges
• Provide support to clients in financial hardship
• Handle Arrears inbox, emails, and phone calls
• Respond to queries and disputes quickly and accurately
• Assist Customer Service team and back up senior Collections Officers
• Ensure timely completion of tasks and maintain service standards

Skills

Communication

Negotiation

Under pressure

Credit assessment

Analytical

Team player

Microsoft Office

Job description

Why Join Us?

Play a vital role in recovering outstanding loan repayments and supporting customers in financial difficulty. If you’re confident, detail-oriented, and thrive in a fast-paced environment, this role is for you!

Key Responsibilities

• Manage a portfolio of customer accounts and assess repayment status

• Collect outstanding repayments, fees, and charges

• Provide support to clients in financial hardship

• Handle Arrears inbox, emails, and phone calls

• Respond to queries and disputes quickly and accurately

• Assist Customer Service team and back up senior Collections Officers

• Ensure timely completion of tasks and maintain service standards

What We’re Looking For

• Strong communication and negotiation skills

• Ability to work under pressure and multi-task

• Knowledge of credit assessment practices & consumer credit code

• Excellent analytical and problem-solving skills

• Goal-oriented, proactive, and team player

• Proficient in PC and Microsoft Office tools

Why Join ColCap?

Industry Leader

Be part of a trusted non-bank lender with a loan portfolio exceeding $20 Billion and a strong presence in the Australian mortgage market.

Career Growth

Unlock opportunities to learn and advance within a dynamic, expanding organization.

Work-Life Balance

Enjoy day shifts and fixed weekends off for a healthy work-life harmony.

Comprehensive Benefits

• HMO coverage with 2 free dependents upon regularization
• Paid Vacation Leave (extra credits starting your 2nd year)
• Sick Leave Credits
• Meal Allowance
• Bereavement Leave
• Birthday Leave

Employee-Centric Culture

• Annual Performance Reviews to recognize your contributions
• Monthly Employee Engagement Activities for a fun and collaborative workplace
• Employee Recognition Awards
• Community Service Programs
• Training Programs
• Leadership Programs
• Cultural Trainings

Stability & Innovation

Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.