Customer Service Representative Day Shift

Colcap Servicing Pty Ltd. - Philippine Branch Office; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO coverage with 2 free dependents

Paid vacation leave

Sick leave credits

Meal allowance

Bereavement leave

Birthday leave

Job summary

A leading customer service provider in Taguig is seeking motivated individuals to join their team. The role involves handling client queries, resolving disputes, and providing exceptional customer service. Candidates should be confident communicators with strong analytical skills. The company offers a supportive work environment with comprehensive benefits, including paid vacation leave, HMO coverage, and career growth opportunities. Enjoy a balanced work schedule with day shifts and weekends off.

Qualifications

• Strong oral and written communication skills.
• Professional demeanor with customers.
• Flexibility and ability to meet deadlines.

Responsibilities

• Handle client queries via email, fax, and calls.
• Resolve disputes with accurate solutions.
• Collaborate with relevant departments.
• Organize welcome calls for retention & sales.
• Prepare letters for clients.
• Process various loan-related tasks.

Skills

Confident communicator

Customer-focused

Analytical skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Ability to multi-task

Ability to solve problems under pressure

Job description

Why Join Us?

Be the frontline hero of our customer experience! If you love helping people, solving problems, and working in a fast‑paced environment, this role is perfect for you.

Key Responsibilities

• Handle client queries via email, fax, and calls (inbound & outbound)
• Resolve disputes and provide accurate, timely solutions
• Escalate issues to relevant departments
• Collaborate with teams like Arrears, Sales, Retention, and Discharges
• Organize welcome calls and assist with retention & sales support
• Prepare letters (e.g., dishonor notices, confirmations)
• Process tasks such as:
  • Interest Rate Reduction
  • Loan Conversions
  • Visa Debit Card requests
  • Posting refunds/payments (with approval)

What We’re Looking For

• Confident communicator with strong oral & skills
• Customer-focused and professional demeanor
• Ability to multi‑task, plan, and solve problems under pressure
• Proficient in Microsoft Word, Excel, and email systems
• Strong analytical skills and attention to detail
• Flexible and deadline‑driven

Why Join ColCap?

Industry Leader

Be part of a trusted non-bank lender with a loan portfolio exceeding $17 Billion and a strong presence in the Australian mortgage market.

Career Growth

Unlock opportunities to learn and advance within a dynamic, expanding organization.

Work-Life Balance

Enjoy day shifts and fixed weekends off for a healthy work-life harmony.

Comprehensive Benefits

• HMO coverage with 2 free dependents upon regularization
• Paid Vacation Leave (extra credits starting your 2nd year)
• Sick Leave Credits
• Meal Allowance
• Bereavement Leave
• Birthday Leave

Employee-Centric Culture

• Annual Performance Reviews to recognize your contributions
• Monthly Employee Engagement Activities for a fun and collaborative workplace
• Employee Recognition Awards
• Community Service Programs
• Training Programs
• Leadership Programs
• Cultural Trainings

Stability & Innovation

Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.