Collections Officer day shift

ColCap Financial Group; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO coverage with 2 free dependents upon regularization

Paid Vacation Leave

Sick Leave Credits

Meal Allowance

Bereavement Leave

Birthday Leave

Job summary

A leading non-bank lender in Metro Manila is looking for a Collections Officer for the day shift. The role involves managing customer accounts, collecting outstanding repayments, and providing support to clients facing financial difficulties. Ideal candidates should possess strong communication and negotiation skills, and be able to work under pressure. This full-time position offers comprehensive benefits, including HMO coverage, paid vacation, and a supportive work-life balance.

Qualifications

• Detail-oriented and thrive in a fast-paced environment.
• Experience in financial sectors is a plus.

Responsibilities

• Manage a portfolio of customer accounts and assess repayment status.
• Collect outstanding repayments, fees, and charges.
• Provide support to clients in financial hardship.

Skills

Strong communication and negotiation skills

Ability to work under pressure

Knowledge of credit assessment practices

Excellent analytical and problem-solving skills

Goal-oriented

Proficient in PC and Microsoft Office tools

Job description

Join to apply for the Collections Officer day shift role at ColCap Financial Group

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Join to apply for the Collections Officer day shift role at ColCap Financial Group

Why Join Us?

Play a vital role in recovering outstanding loan repayments and supporting customers in financial difficulty. If youre confident, detail-oriented, and thrive in a fast-paced environment, this role is for you!

Key Responsibilities

• Manage a portfolio of customer accounts and assess repayment status
• Collect outstanding repayments, fees, and charges
• Provide support to clients in financial hardship
• Handle Arrears inbox, emails, and phone calls
• Respond to queries and disputes quickly and accurately
• Assist Customer Service team and back up senior Collections Officers
• Ensure timely completion of tasks and maintain service standards

What Were Looking For

• Strong communication and negotiation skills
• Ability to work under pressure and multi-task
• Knowledge of credit assessment practices & consumer credit code
• Excellent analytical and problem-solving skills
• Goal-oriented, proactive, and team player
• Proficient in PC and Microsoft Office tools

Why Join ColCap?

Industry Leader

Be part of a trusted non-bank lender with a loan portfolio exceeding $20 Billion and a strong presence in the Australian mortgage market.

Career Growth

Unlock opportunities to learn and advance within a dynamic, expanding organization.

Work-Life Balance

Enjoy day shifts and fixed weekends off for a healthy work-life harmony.

Comprehensive Benefits

• HMO coverage with 2 free dependents upon regularization
• Paid Vacation Leave (extra credits starting your 2nd year)
• Sick Leave Credits
• Meal Allowance
• Bereavement Leave
• Birthday Leave

Employee-Centric Culture

• Annual Performance Reviews to recognize your contributions
• Monthly Employee Engagement Activities for a fun and collaborative workplace
• Employee Recognition Awards
• Community Service Programslid>
• Training Programs
• Leadership Programs
• Cultural Trainings

Stability & Innovation

Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.

Referrals increase your chances of interviewing at ColCap Financial Group by 2x

Seniority level

Associate

Employment type

Full-time

Job function

Finance

Industries

Banking and Financial Services

Manila, National Capital Region, Philippines