Soft-Collections Officer – Day Shifts & Benefits

Colcap Servicing Pty Ltd - Philippine Branch Office; Metro Manila; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

HMO coverage with 2 free dependents

Paid Vacation Leave

Sick Leave Credits

Meal Allowance

Bereavement Leave

Birthday Leave

Job summary

ColCap Servicing Pty Ltd - Philippine Branch Office is seeking a diligent collections specialist to manage a portfolio of customer accounts, assess repayment status, and support clients in financial hardship. This role emphasizes strong communication, negotiation, and timely task completion within a fast-paced environment.

Working in Manila, the position offers day shifts with fixed weekends off and a comprehensive benefits package.

Qualifications

• Strong communication and negotiation abilities.
• Ability to work under pressure and multi-task.
• Knowledge of credit assessment practices and consumer credit code.
• Excellent analytical and problem-solving skills.
• Goal-oriented, proactive, and team player.
• Proficient in PC and Microsoft Office tools.

Responsibilities

• Manage a portfolio of customer accounts and assess repayment status
• Collect outstanding repayments, fees, and charges
• Provide support to clients in financial hardship
• Handle Arrears inbox, emails, and phone calls
• Respond to queries and disputes quickly and accurately
• Assist Customer Service team and back up senior Collections Officers
• Ensure timely completion of tasks and maintain service standards

Skills

Communication

Negotiation

Under pressure

Credit assessment

Analytical

Team player

Microsoft Office

Job description

ColCap Servicing Pty Ltd - Philippine Branch Office is seeking a diligent collections specialist to manage a portfolio of customer accounts, assess repayment status, and support clients in financial hardship. This role emphasizes strong communication, negotiation, and timely task completion within a fast-paced environment.

Working in Manila, the position offers day shifts with fixed weekends off and a comprehensive benefits package.