Customer Support for Colletions Account Dayshift + Weekends Off)

TalentSync Training and Development; Pasig; On-site; PHP 335,000 - 469,000; Full time

Job summary

TalentSync Training and Development in Pasig City, Metro Manila, seeks a dedicated Customer Support for Collections Account (Dayshift + Weekends Off) to join our growing service team. You will be the frontline representative for collections accounts, handling inquiries and resolving issues with a professional demeanor.

This full-time role requires strong communication, excellent listening, and the ability to multitask across multiple accounts.

Qualifications

• Experience in customer service, collections or call center environments.
• Strong communication skills, verbal and written, with diverse customers.
• Excellent listening skills and ability to stay calm under pressure.
• Knowledge of collections procedures, payment processing and account management is advantageous.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Reliable, punctual and committed to meeting performance targets.

Responsibilities

• Handle incoming and outgoing calls about collections with professionalism and empathy.
• Provide accurate information about balances, payment plans and collection procedures.
• Process customer payments and payment arrangements using company systems.
• Assist customers with account enquiries, disputes and account status updates.
• Follow company policies and regulatory requirements regarding collections practices.
• Work collaboratively with the collections team to resolve customer issues and raise complex matters when necessary.
• Meet performance targets including call quality, resolution rates and customer satisfaction scores.
• Provide feedback and suggestions for process improvements based on customer interactions.

Skills

Customer service

Collections

Call center

Communication

Listening

Multitasking

Education

High school diploma

College degree preferred

Job description

We are seeking a dedicated Customer Support for Collections Account (Dayshift + Weekends Off) to join our growing customer service team. This is a full-time position based in Pasig City, Metro Manila. In this role, you will be the frontline representative for our collections accounts, providing exceptional customer support whilst managing account inquiries and collection-related issues. This position is strategically important to our organisation as it directly impacts customer satisfaction and the successful management of our collections portfolio. You will work during dayshift hours with weekends off, allowing for a balanced work-life schedule.

Key responsibilities

• Handle incoming and outgoing calls from customers regarding collections accounts with professionalism and empathy

• Provide accurate information about account balances, payment plans and collection procedures

• Process customer payments and payment arrangements using company systems

• Assist customers with account enquiries, disputes and account status updates

• Follow company policies and regulatory requirements regarding collections practices

• Work collaboratively with the collections team to resolve customer issues and raise complex matters when necessary

• Meet performance targets including call quality, resolution rates and customer satisfaction scores

• Provide feedback and suggestions for process improvements based on customer interactions

What we're looking for

• Proven experience in customer service, collections or call centre environments

• Strong communication skills, both verbal and written, with the ability to communicate clearly and professionally with diverse customers

• Excellent listening skills and ability to remain calm and courteous under pressure

• Knowledge of collections procedures, payment processing and account management is advantageous

• Ability to multitask and manage multiple customer interactions simultaneously

• Strong problem-solving skills and customer-focused mindset

• Reliable, punctual and committed to meeting performance targets

• High school diploma or equivalent; college degree is preferred

• Ability to work dayshift hours and availability for a full-time schedule

Ready to make an impact?

If you are a motivated individual with a passion for customer service and the ability to thrive in a fast-paced collections environment, we would love to hear from you.

Join our team and be part of an organisation that values excellence, professional growth and employee well-being.