Collections Officer | Onsite | Dayshift

GBSS; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health coverage for you and one dep.

Paid leave benefits

Work-life balance supportive culture

Client-initiated benefits

Job summary

GBSS is seeking a driven Collections Officer in the Philippines to manage a diverse portfolio of Home, Car, Unsecured, and Asset Finance accounts. You will engage with customers to understand circumstances, navigate hardship cases, and negotiate practical repayment solutions while working toward portfolio targets.

You will join a team that values growth, collaboration, and a supportive culture, with opportunities to develop skills in collections, skip tracing, and compliance with regulations.

Qualifications

• At least 2 years of collections experience.
• Strong communication, negotiation, analytical and problem-solving skills with empathetic handling of sensitive conversations.
• Target-driven and organized, able to manage a portfolio and work independently or in a team.

Responsibilities

• Handle inbound and outbound calls and emails to discuss balances, assess finances, and negotiate repayment plans.
• Manage delinquent and written-off accounts across Home, Car, Unsecured, and Asset Finance portfolios toward recovery targets.
• Identify financially distressed customers and work toward sustainable repayment solutions.
• Conduct skip tracing and coordinate recovery or enforcement actions when necessary.
• Ensure collection activities comply with Australian regulations, internal policies and service standards.

Skills

Collections exp

Communication

Negotiation

Analytical

Problem-solving

Customer engagement

Teamwork

Job description

About the Role

We are looking for a driven Collections Officer to manage a diverse portfolio of Home, Car, Unsecured, and Asset Finance accounts.

In this role, you'll work directly with customers to understand their circumstances, navigate hardship cases, and negotiate practical repayment solutions. If you're confident in handling collections, building customer relationships, and achieving portfolio targets, we'd love to hear from you!

Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! Grow with GBSS, where your potential meets opportunity.

What You’ll Do

• Collections & Customer Engagement: Handle inbound and outbound calls and emails to discuss outstanding balances, assess customers' financial circumstances, and negotiate realistic repayment arrangements.

• Portfolio Management: Manage delinquent and written-off accounts across Home, Car, Unsecured, and Asset Finance portfolios while working towards collection and recovery targets.

• Hardship Management: Identify customers experiencing financial hardship, assess their circumstances, and work towards appropriate and sustainable repayment solutions.

• Account Recovery: Conduct skip tracing and coordinate recovery or enforcement actions when necessary.

• Compliance & Documentation: Ensure all collection activities, customer interactions, and account records comply with relevant Australian regulations, internal policies, and service standards.Regulatory Compliance: Perform all duties in strict alignment with industry regulations and service standards.

About You

Required

• At least 2 years of collections experience.

• Strong communication, negotiation, analytical, and problem-solving skills, with the ability to handle sensitive customer conversations professionally and empathetically.

• Target-driven and organized, with the ability to manage a portfolio, prioritize tasks, and work independently or as part of a team.

Desired

• Knowledge of Australian collections practices and regulations, including the NCCP Act, Privacy Act, and Debt Collection Guidelines.

• Experience in secured or unsecured lending, particularly Home Loan, Car Loan, Unsecured Loan, or Asset Finance collections.

• Exposure to hardship management, skip tracing, and account recovery or enforcement processes.

What We Offer

• Health coverage for you and one dependent.

• Paid leave benefits for your well-deserved time off.

• A work environment that supports work-life balance.

• Specific client-initiated benefits.