Collections Associate

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

The Bank of the Philippine Islands (BPI) in Manila seeks a Collections Associate to manage past-due accounts through calls, settlements, and escalation steps.

You will handle collection-related requests, coordinate with Customer Care, Branch Partners, and Contact Center, and prepare legal-case documentation when needed. Fresh graduates are welcome, MS Office proficiency is required.

Qualifications

• Must possess at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
• Fresh graduates are welcome to apply
• Proficient in using Microsoft Office applications

Responsibilities

• Addresses customer concerns including refunds, adjustments, reconciliations, and closures as applicable
• Assists with collections requests endorsed by customer care, branches, or contact center, delivering resolution within the SLA
• Prepares documents for filing legal cases for credit card accounts

Skills

Microsoft Office

Education

Business/Finance degree

Job description

Job Description:

The Collections Associate performs the necessary collection activities to ensure that past due accounts and balances assigned are at manageable, effective, and efficient levels. Collection activities include but not limited to calls, collection communication in various forms and channels, settlement negotiation, timely referral for outsource agencies’ management, and/or legal actions, release of loan documents, and the like.

Responsibilities

• Provides services on customer concerns such as refunds, adjustments, reconciliation, closures, reactivation, issuance of certificate of full settlement where applicable
• Assists customer with collections service related requests endorsed by customer contact points (Customer Care, Branch Partners, Contact Center, etc.) providing resolution within the agreed turnaround time
• Retrieves or prepare support documents for filing of legal case for credit card accounts

Qualifications

• Must possess at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
• Fresh graduates are welcome to apply
• Proficient in using Microsoft Office applications