Collections Associate

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Collections Associate to perform essential collection activities, contacting past due accounts and negotiating settlements to keep delinquencies manageable.

You'll support referrals to outsource agents, prepare documents for legal actions when needed, and coordinate with Customer Care, Branch Partners, and the Contact Center to resolve issues within turnaround times.

Qualifications

• Must possess at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
• Fresh graduates are welcome to apply
• Proficient in using Microsoft Office applications

Responsibilities

• Provides services on customer concerns such as refunds, adjustments, reconciliation, closures, reactivation, issuance of certificate of full settlement where applicable
• Assists customer with collections service related requests endorsed by customer contact points (Customer Care, Branch Partners, Contact Center, etc.) providing resolution within the agreed turnaround time
• Retrieves or prepare support documents for filing of legal case for credit card accounts

Skills

Microsoft Office

Education

Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent

Job description

The Collections Associate performs the necessary collection activities to ensure that past due accounts and balances assigned are at manageable, effective, and efficient levels. Collection activities include but not limited to calls, collection communication in various forms and channels, settlement negotiation, timely referral for outsource agencies’ management, and/or legal actions, release of loan documents, and the like.

Responsibilities:

• Provides services on customer concerns such as refunds, adjustments, reconciliation, closures, reactivation, issuance of certificate of full settlement where applicable
• Assists customer with collections service related requests endorsed by customer contact points (Customer Care, Branch Partners, Contact Center, etc.) providing resolution within the agreed turnaround time
• Retrieves or prepare support documents for filing of legal case for credit card accounts

Qualifications:

• Must possess at least Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking equivalent
• Fresh graduates are welcome to apply
• Proficient in using Microsoft Office applications