COLLECTIONS OFFICER

Hammerjack Pty Ltd; Philippines; On-site; PHP 260,000 - 380,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Collections Officer in the Philippines to manage back-end recovery activities for delinquent accounts. You will follow strategic directives, document interactions, and support remedial strategies while ensuring compliance and timely reporting.

The role emphasizes accuracy, confidentiality, and the ability to handle challenging conversations with clients to recover outstanding balances.

Qualifications

• Bachelor's Degree in any 4-year Business Course required.
• At least 1 year collections experience; supervisory preferred.
• Ability to document interactions and maintain confidentiality.

Responsibilities

• Executes account-level recovery actions based on leadership directives.
• Reviews and endorses client requests from associates.
• Monitors team productivity and supports performance improvements.
• Ensures complete documentation compliant with audits and regulatory standards.
• Prepares performance reports highlighting trends and risks.

Skills

Negotiation

Communication

Documentation

Time management

Attention to detail

Education

Bachelor's Degree in Business (4-year)

Tools

CRM systems

Job description

Collections Officer

Reports to: Head, Back-end Collections

Job Purpose

Handles back-end collection activities for delinquent accounts, ensuring timely follow-ups and accurate documentation to support recovery efforts aligned with overall remedial strategies.

Main Accountabilities

• Executes account-level recovery actions and analysis based on strategic directives from leadership.
• Reviews and endorses financial and non-financial client requests initiated by associates.
• Monitors team productivity and drives implementation of performance improvement plans.
• Ensures documentation of collection activities is complete and compliant with audit and regulatory standards.
• Prepares and submits performance reports, highlighting trends, risks, and recommendations for escalation.

Financial Responsibility

• NPL ALS coincident and lagged delinquency for the total Business Banking Portfolio.

Reporting Line

Direct Reports Collections Officers 3

Decision Making

• Account Prioritization: Chooses which accounts to pursue based on risk and recovery potential.
• Compliance Execution: Applies correct policies during collection actions.
• Case Preparation: Decides what documentation is needed for legal or operational follow-through.

Knowledge

• Ability to communicate clearly and professionally with clients, especially in handling payment concerns.
• Openness to learning about delinquency management, account follow-ups, and recovery procedures.
• Capable of accurately recording customer interactions and updating account statuses.
• Understanding the importance of confidentiality, integrity, and compliance with company policies.
• Collections Systems and Tools: Familiarity in using CRM or similar platforms and/or internal recovery systems.
• Willingness to work closely with peers and supervisors to meet collection targets and resolve account issues.

Skills

• Ability to handle challenging conversations and adjust to evolving procedures and targets.
• Negotiation and Communication: Can engage with clients professionally at all times.
• Documentation Preparation: Can prepare memos, reports, and letter drafts with precision.
• Time and Task Management: Ability to determine workload prioritization based on urgency and risk level.
• Compliance Execution: Ability to apply correct procedures during recovery actions and borrower interactions.

Attributes

• Reliable and Consistent: Can deliver quality work on time and with minimal supervision.
• Eager to Learn: Open to training and development opportunities.
• Team-Oriented: Willing to support colleagues and contribute to group goals.
• Detail-Focused: Keen attention to detail to spot discrepancies and flag issues for resolution.
• Professional: Maintains decorum in all communications and interactions.

Experience

• Minimum At Least 1 Year Collections Experience
• Preferred Team leader or supervisory experience

Educational Attainment

• Bachelor's Degree in any 4-year Business Course (required).

Computer Skills

• MS Word
• MS PowerPoint
• MS Excel
• Knowledge in Analytics is an advantage.