Collections Customer Service Representative

CBE Companies PH Inc; Biñan; On-site; PHP 201,000 - 335,000; Full time

Job summary

CBE Companies is seeking a highly reliable Third Party Collector to join our team in the Philippines. The role focuses on managing delinquent accounts, securing payments, and maintaining positive customer relationships while meeting collection targets in compliance with company policies.

The ideal candidate has experience in collections, sales, or account management, with excellent verbal and written communication, negotiation, and problem-solving skills.

Qualifications

• Bachelor's degree preferred, but not required.
• Experience in BPO or financial services is advantageous.
• Excellent verbal and written communication skills.

Responsibilities

• Contact customers by phone and other channels to collect balances.
• Negotiate payment arrangements per company guidelines.
• Meet or exceed monthly collection targets.
• Maintain accurate records of interactions and commitments.
• Follow up on payment promises for timely resolution.
• Handle customer concerns professionally.
• Adhere to policies, regulatory requirements and collection practices.
• Coordinate with internal teams to resolve issues.
• Identify potential risks and escalation accounts.
• Contribute to process improvements in collections and customer experience.

Skills

Reliability

Accountability

Attendance

Verbal communication

Written communication

Negotiation

Persuasion

Results-oriented

Problem-solving

Conflict-resolution

Independence

Teamwork

Education

Bachelor's degree preferred

High school graduate with experience

Job description

Job Summary

We are seeking a highly reliable and results-driven Third Party Collector to join our team. The ideal candidate has experience in collections, sales or account management and possesses strong communication, negotiation, and relationship-building skills. This role is responsible for managing delinquent accounts, securing payments, maintaining positive customer relationships, and meeting collection targets while adhering to company policies and compliance requirements.

Key Responsibilities

• Contact customers through phone calls and other approved communication channels to collect outstanding balances.

• Negotiate payment arrangements and settlements based on company guidelines.

• Meet or exceed monthly collection and productivity targets.

• Maintain accurate and detailed records of customer interactions and payment commitments.

• Follow up on payment promises and ensure timely resolution of overdue accounts.

• Handle customer concerns professionally and work toward mutually beneficial solutions.

• Adhere to all company policies, regulatory requirements, and collection practices.

• Coordinate with internal teams to resolve account discrepancies and customer issues.

• Identify potential risks and escalation accounts requiring special handling.

• Contribute to process improvement initiatives that enhance collection performance and customer experience.

Minimum Qualifications

Education

Bachelor's degree preferred, but not required.
High school graduates with relevant experience are welcome to apply.

Experience

Experience in BPO, financial services, lending, telecommunications, or debt collection is an advantage.

Skills and Competencies

• Strong reliability, accountability, and attendance record.

• Excellent verbal and written communication skills.

• Strong negotiation and persuasion abilities.

• Results-oriented with a drive to achieve collection goals.

• Ability to manage challenging conversations professionally.

• Good problem-solving and conflict-resolution skills.

• Ability to work independently and in a team environment.

Preferred Candidate Profile

We are looking for someone who:

• Demonstrates a high level of reliability and professionalism.

• Has a strong collections or sales background.

• Is resilient and comfortable working in a target-driven environment.

• Possesses strong customer relationship and negotiation skills.

• Is self-motivated, disciplined, and dependable.

• Has excellent attendance and performance records from previous employers.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.