Customer Service Representative – Collections

ESOL IT SERVICES INC.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

ESOL IT SERVICES INC. in Cebu City is seeking a Collections Specialist to contact customers about outstanding balances and overdue payments, assist with billing inquiries, and explain terms clearly and professionally.

The role requires at least 1 year of BPO experience and at least 6 months in collections, with strong verbal and written communication, and a focus on customer service and problem-solving. You will work toward payment arrangements and maintain accurate records.

Qualifications

• At least 1 year of solid BPO experience.
• At least 6 months of collections experience.
• Good verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Ability to handle payment-related concerns and difficult customer interactions professionally.

Responsibilities

• Contact customers regarding outstanding balances and overdue payments.
• Assist customers with billing inquiries, payment arrangements, and account concerns.
• Explain payment terms and collection procedures clearly and professionally.
• Negotiate appropriate payment arrangements in accordance with company policies.
• Maintain accurate records of customer interactions and collection activities.
• Handle customer concerns professionally while maintaining service quality.
• Meet established collection targets and performance metrics.

Skills

BPO experience

Collections experience

Verbal communication

Written communication

Customer service

Problem solving

Job description

Qualifications

• At least 1 year of solid BPO experience

• At least 6 months of collections experience

• Good verbal and written communication skills

• Strong customer service and problem-solving skills

• Ability to handle payment-related concerns and difficult customer interactions professionally

Job Description

• Contact customers regarding outstanding balances and overdue payments

• Assist customers with billing inquiries, payment arrangements, and account concerns

• Explain payment terms and collection procedures clearly and professionally

• Negotiate appropriate payment arrangements in accordance with company policies

• Maintain accurate records of customer interactions and collection activities

• Handle customer concerns professionally while maintaining service quality

• Meet established collection targets and performance metrics