CSR I - Outbound Collections

CBE Companies PH, Inc.; Biñan; On-site; PHP 223,000 - 357,000; Full time

Job summary

CBE Companies PH, Inc. is seeking a highly reliable Third Party Collector to join our team. The role focuses on contacting customers, negotiating payments, and securing balances while upholding compliance and company policies in a target-driven environment.

Ideal candidates have 1–2 years in collections or telesales, plus strong communication, negotiation and problem-solving skills. You will maintain accurate records, follow up on promises, and collaborate with internal teams to resolve

Qualifications

• Education: Bachelor's degree preferred, but not required.
• High school graduates with relevant experience are welcome to apply.

Responsibilities

• Contact customers by phone and other channels to collect outstanding balances.
• Negotiate payment arrangements based on company guidelines.
• Meet or exceed monthly collection and productivity targets.
• Maintain accurate records of customer interactions and payment commitments.
• Follow up on payment promises and resolve overdue accounts timely.
• Handle customer concerns professionally and seek mutually beneficial solutions.
• Adhere to company policies, regulatory requirements, and collection practices.
• Coordinate with internal teams to resolve discrepancies and issues.
• Identify risks and elevate accounts needing special handling.
• Contribute to process improvement initiatives to boost collection performance.

Skills

Reliability

Communication skills

Negotiation

Results-driven

Conflict resolution

Problem solving

Teamwork

Education

Bachelor's degree

High school diploma

Job description

Job Summary

We are seeking a highly reliable and results-driven Third Party Collector to join our team. The ideal candidate has experience in collections, sales or account management and possesses strong communication, negotiation, and relationship-building skills. This role is responsible for managing delinquent accounts, securing payments, maintaining positive customer relationships, and meeting collection targets while adhering to company policies and compliance requirements.

Key Responsibilities

• Contact customers through phone calls and other approved communication channels to collect outstanding balances.
• Negotiate payment arrangements and settlements based on company guidelines.
• Meet or exceed monthly collection and productivity targets.
• Maintain accurate and detailed records of customer interactions and payment commitments.
• Follow up on payment promises and ensure timely resolution of overdue accounts.
• Handle customer concerns professionally and work toward mutually beneficial solutions.
• Adhere to all company policies, regulatory requirements, and collection practices.
• Coordinate with internal teams to resolve account discrepancies and customer issues.
• Identify potential risks and elevate accounts requiring special handling.
• Contribute to process improvement initiatives that enhance collection performance and customer experience.

Minimum Qualifications

• Education Bachelor's degree preferred, but not required.
• High school graduates with relevant experience are welcome to apply.

Experience

• At least 1–2 years of experience in collections, telesales, outbound sales or a related field.
• Proven track record of meeting performance metrics and targets.
• Experience in BPO, financial services, lending, telecommunications, or debt collection is an advantage.

Skills and Competencies

• Strong reliability, accountability, and attendance record.
• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Results-oriented with a drive to achieve collection goals.
• Ability to manage challenging conversations professionally.
• Good problem-solving and conflict-resolution skills.
• Ability to work independently and in a team environment.

Preferred Candidate Profile

We are looking for someone who:

• Demonstrates a high level of reliability and professionalism.
• Has a strong collections or sales background.
• Is resilient and comfortable working in a target-driven environment.
• Possesses strong customer relationship and negotiation skills.
• Is self-motivated, disciplined, and dependable.
• Has excellent attendance and performance records from previous employers.

Equal Opportunity Statement

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

Company Background

Founded in 1933, CBE Companies has a long history of successful debt recovery for the nation’s largest private-sector and government contracts. With industry-leading recoveries and customer satisfaction scores exceeding 99%, CBE’s purpose and mission is to connect people to solutions.