Customer Service Representative - Collection Account

M and J Solutions Provider, Inc.; Makati; On-site; PHP 167,000 - 234,000; Full time

Job summary

M and J Solutions Provider, Inc. in Makati invites applications for Customer Service Representatives – Debt Collection. This entry-level role focuses on contacting customers about outstanding balances, discussing payment options, and aiding with account issues. Training is provided and on-site work is required.

Ideal candidates are fresh graduates or first-time job seekers with strong communication skills and a willingness to learn. Flexible scheduling may be needed to meet targets and policies.

Qualifications

• High school diploma or equivalent required; college level or graduate welcomed.
• Fresh graduates and first-time job seekers encouraged to apply.
• Excellent verbal and written communication skills.
• Willing to undergo training and learn on the job.
• Ability to handle inbound and outbound calls and follow shifting schedules if needed.

Responsibilities

• Contact customers via outbound calls to remind them of balances and overdue payments.
• Handle inbound calls and respond to customer inquiries about accounts.
• Provide information on debts, payment terms, and options.
• Negotiate and arrange realistic payment commitments.
• Follow up on promised payments and maintain records of interactions.
• Address concerns professionally and provide appropriate solutions.
• Meet individual and team collection targets and standards.
• Maintain confidentiality and comply with company policies.

Skills

Good verbal and written communication

Education

High School / Senior High School / College level or graduate

Job description

Job Overview

We are looking for motivated, confident, and customer-oriented individuals to join our team as Customer Service Representatives – Debt Collection. The successful candidates will be responsible for communicating with customers regarding their outstanding balances, providing payment reminders, discussing payment arrangements, and assisting with account-related concerns.

This is an entry-level opportunity. Applicants with no prior work experience are welcome, as comprehensive training will be provided.

Key Responsibilities

• Contact customers through outbound calls to remind them of outstanding balances and overdue payments.
• Handle incoming calls and respond to customer inquiries regarding their accounts.
• Provide accurate information about outstanding debts, payment terms, and available payment options.
• Negotiate and arrange realistic payment commitments with customers.
• Follow up on promised payments and maintain accurate records of customer interactions.
• Address customer concerns professionally and provide appropriate solutions.
• Meet individual and team collection targets and performance standards.
• Maintain professionalism, confidentiality, and compliance with company policies and collection guidelines.

Qualifications:

• High School Graduate, Senior High School Graduate, or College Level/Graduate.
• First-time job seekers are welcome to apply.
• No BPO, customer service, or debt collection experience required.
• Fresh graduates and applicants with no previous work experience are encouraged to apply.
• Good verbal and written communication skills.
• Willing to undergo training.
• Comfortable handling inbound and outbound calls.
• Willing to work on-site and follow a shifting schedule, if required.