Customer Service Representative - Collection Account

KMZD GROUP; Makati; On-site; PHP 246,000 - 357,000; Full time

Job summary

KMZD GROUP is hiring Customer Service Representatives – Debt Collection to join our on-site team in the Philippines. You will communicate with customers about outstanding balances, provide payment reminders, discuss arrangements, and assist with account-related concerns.

This entry-level role includes comprehensive training and welcomes applicants with no prior experience. You will handle both outbound and inbound calls, negotiate payment commitments, and maintain records while meeting

Qualifications

• High School Graduate, Senior High School Graduate, or College Level/Graduate.
• First-time job seekers are welcome to apply.
• No BPO, customer service, or debt collection experience required.
• Fresh graduates encouraged to apply.
• Good verbal and written communication skills.
• Willing to undergo training.
• Comfortable handling inbound and outbound calls.
• Willing to work on-site and follow a shifting schedule, if required.

Responsibilities

• Contact customers through outbound calls to remind them of outstanding balances and overdue payments.
• Handle incoming calls and respond to customer inquiries regarding their accounts.
• Provide accurate information about outstanding debts, payment terms, and available payment options.
• Negotiate and arrange realistic payment commitments with customers.
• Follow up on promised payments and maintain accurate records of customer interactions.
• Address customer concerns professionally and provide appropriate solutions.
• Meet individual and team collection targets and performance standards.
• Maintain confidentiality and compliance with company policies and collection guidelines.

Skills

Verbal communication

Written communication

Customer service mindset

Education

High School diploma or equivalent

Job description

Job Overview

We are looking for motivated, confident, and customer-oriented individuals to join our team as Customer Service Representatives – Debt Collection. The successful candidates will be responsible for communicating with customers regarding their outstanding balances, providing payment reminders, discussing payment arrangements, and assisting with account-related concerns.

This is an entry-level opportunity. Applicants with no prior work experience are welcome, as comprehensive training will be provided.

Key Responsibilities

• Contact customers through outbound calls to remind them of outstanding balances and overdue payments.


• Handle incoming calls and respond to customer inquiries regarding their accounts.


• Provide accurate information about outstanding debts, payment terms, and available payment options.


• Negotiate and arrange realistic payment commitments with customers.


• Follow up on promised payments and maintain accurate records of customer interactions.


• Address customer concerns professionally and provide appropriate solutions.


• Meet individual and team collection targets and performance standards.


• Maintain professionalism, confidentiality, and compliance with company policies and collection guidelines.

Qualifications:

• High School Graduate, Senior High School Graduate, or College Level/Graduate.


• First-time job seekers are welcome to apply.


• No BPO, customer service, or debt collection experience can apply.


• Fresh graduates and applicants with no previous work experience are encouraged to apply.


• Good verbal and written communication skills.


• Willing to undergo training.


• Comfortable handling inbound and outbound calls.


• Willing to work on-site and follow a shifting schedule, if required.