Non-Voice Customer Service Representative (Open to Fresh Grads and No BPO Exp)

TDCX Philippines; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive remuneration

Health/medical coverage

Public transport access

World-class facilities

Flexible work arrangements

Mentoring by experts

Global company with industry awards

Learning and development plans

Positive work culture

Job summary

TDCX Philippines in Ortigas Center, Pasig City is seeking candidates for a customer service role focused on e-commerce inquiries. You will resolve routine issues, stay updated on product standards, and ensure timely responses.

The position requires good English communication and the ability to work in rotating shifts. Candidates with 1 year in a BPO or related field, or graduates with 6 months experience, are encouraged to apply.

Qualifications

• 1 year in a BPO or non-BPO setting preferred.
• 6 months in any industry acceptable for graduates.
• Chat support experience is highly preferred.
• Ability to type 40 words per minute.
• Excellent verbal and written English communication skills.
• Amenable to rotating shifts and Ortigas Center, Pasig City

Responsibilities

• Conducts preliminary investigations and resolves Level 1 e-commerce customer inquiries per SOPs.
• Remain knowledgeable about leading e-commerce products and services standards.
• Investigate and resolve issues reported by buyers/sellers/creators (order/logistics status).
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to supervisor following escalation procedures.
• Handle peak contact volumes during promotions.
• Complete and pass basic product trainings.

Skills

Typing speed 40 wpm

Strong English communication

Rotating shifts

Ortigas Center Pasig location

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Who are we looking for?

• College level applicants with at least 1 year experience in a BPO or a non-BPO setting
• College graduates with at least 6 months experience from any industry
• Chat support experience is highly preferred
• Able to type at a speed of at least 40 words per minute
• Excellent verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.