Senior Collections Analyst – Accounts Receivable

ESOL IT SERVICES INC.; Mandaluyong; On-site; PHP 1,000,000 - 1,200,000; Full time

Job summary

ESOL IT SERVICES INC. seeks an experienced AR/Collections professional to manage high-value B2B portfolios from Manila on a night-shift aligned with US business hours.

You will lead disputes, coordinate with Billing, Logistics, and Credit teams, mentor juniors, and drive cash flow improvements through robust collection strategies. The role requires 5+ years in B2B collections, proficiency with Oracle Collections, HighRadius, and ERP systems, plus strong English communication and stakeholder

Qualifications

• Bachelor's degree or equivalent educational background.
• At least 5 years of B2B collections experience, preferably in a multinational environment.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office, especially Advanced Excel, Word, Outlook, and PowerPoint.
• Hands-on experience with ERP systems, preferably Oracle Collections.
• Experience in B2B collections, dispute management, and deduction resolution.
• Ability to analyze customer accounts and drive resolutions.
• Willingness to work night shift aligned with US business hours.
• Willingness to work full onsite in Manila.

Responsibilities

• Lead collection efforts for high-value and complex B2B customer portfolios.
• Contact customers via calls and emails to follow up on past-due accounts and payments.
• Manage collection of past-due invoices and delinquent accounts.
• Serve as escalation point for disputes and non-cooperative accounts.
• Research disputes using ERP systems, particularly Oracle Collections.
• Monitor accounts for non-payment and irregularities.
• Collaborate with Billing, Pricing, Logistics, and Credit teams to resolve issues.
• Mentor junior collections analysts on processes and tools.
• Develop and execute collections strategies to improve cash flow and reduce DSO.
• Conduct stakeholder meetings to resolve issues and accelerate collections.
• Provide feedback on call quality and process adherence.
• Arrange payment plans and follow up for delinquent accounts.
• Process credit card payments and apply cash receipts accurately.
• Maintain call logs and document commitments in billing system.
• Prepare AR reports, portfolio analysis, and cash collection forecasts.
• Perform routine reconciliations and reduce aging across portfolios.
• Coordinate actions for holds on customer orders.
• Obtain supporting documentation for disputes and deductions.
• Generate daily portfolio reports to track balances and performance.
• Identify performance gaps and developmental opportunities within the team.
• Lead continuous improvement initiatives and automation opportunities.
• Support month-end close activities for Accounts Receivable.

Skills

English communication

Negotiation

Stakeholder management

Analytical skills

Mentoring

Process improvement

Team collaboration

Education

Bachelor's degree

Tools

Oracle Collections

HighRadius Collections

ERP systems

Job description

Key Responsibilities

• Lead collection efforts for high-value and complex B2B customer portfolios.

• Contact customers through calls and emails to follow up on past-due accounts, invoices, and outstanding payments.

• Manage the collection of past-due invoices, invalid deductions, and delinquent accounts within assigned portfolios.

• Serve as the primary escalation point for unresolved disputes and non-cooperative accounts.

• Research and analyze complex disputes and deductions using ERP systems, particularly Oracle Collections.

• Monitor customer accounts for non-payment, delayed payments, and payment irregularities.

• Collaborate with Billing, Pricing, Logistics, Credit, and other internal teams to resolve account issues.

• Mentor and guide junior collections analysts on processes, systems, tools, and best practices.

• Develop and execute collections strategies and implement best practices to improve cash flow and reduce DSO.

• Conduct effective internal and external stakeholder meetings to resolve account issues and accelerate collections.

• Provide quality feedback and coaching related to call quality, process adherence, and collections performance.

• Arrange, negotiate, and follow up on payment plans to bring delinquent accounts current.

• Process credit card payments and ensure accurate application of cash receipts.

• Maintain accurate call logs and document customer commitments and expected payment dates in the billing/collections system.

• Prepare and present Accounts Receivable reports, portfolio analysis, and cash collection forecasts to management.

• Perform routine account reconciliations and proactively reduce account aging across assigned portfolios.

• Review customer orders placed on hold and coordinate appropriate actions for assigned accounts.

• Follow up with internal departments to obtain supporting documentation required for dispute and deduction resolution.

• Generate daily portfolio reports to track and monitor past-due balances and collection performance.

• Identify performance gaps and developmental opportunities within the team.

• Lead continuous improvement initiatives and recommend opportunities for AR automation and process optimization.

• Support month-end close activities related to Accounts Receivable.

• Handle audit requests, control differences, and provide guidance to stakeholders on AR-related matters.

• Actively support initiatives that help team members achieve individual and team KPIs.

Minimum Qualifications

• Bachelor's degree or equivalent educational background.

• At least 5 years of B2B collections experience, preferably within a shared services, multinational, or global business environment.

• Strong verbal and written communication skills in English.

• Strong customer-handling, negotiation, and stakeholder management skills.

• Proficiency in Microsoft Office, particularly Advanced Excel, Word, Outlook, and PowerPoint.

• Hands-on experience with ERP systems, preferably the Oracle Collections module.

• Proven experience in B2B collections, dispute management, and deduction resolution.

• Ability to analyze customer accounts, identify collection issues, and drive appropriate resolutions.

• Willingness and ability to work on a night-shift schedule aligned with US business hours.

• Willingness to work full onsite in Manila.

Preferred Qualifications & Skills

• Strong expertise in B2B Collections Operations and a solid understanding of the complete Order-to-Cash (O2C) cycle.

• Experience working with the HighRadius Collections module is highly preferred.

• Experience developing and executing collections strategies to improve cash flow and reduce DSO.

• Experience with LEAN or Six Sigma process improvement methodologies.

• Strong analytical and problem-solving skills, with the ability to translate data into measurable actions.

• Experience managing customer accounts and planning collection strategies across multiple portfolios.

• Strong attention to detail and ability to manage complex account issues.

• Excellent presentation, influencing, negotiation, and stakeholder engagement skills.

• Ability to work across multiple systems while managing competing priorities.

• Strong collaboration skills, particularly in resolving disputes and deductions with internal and external stakeholders.

• Strong orientation toward process improvement, automation, and operational efficiency.

• Experience mentoring, coaching, or providing guidance to junior team members.

• Ability to balance priorities across multiple internal and external teams.

• Strong drive for performance, productivity, continuous improvement, and team growth.