Collections - Entry Level

Accenture in the Philippines; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Accenture in the Philippines is seeking a highly motivated Collections Professional to support Accounts Receivable and Collections operations. The role involves monitoring customer accounts, driving timely collections, resolving payment disputes, and improving cash flow performance.

This position is ideal for professionals with experience in Collections, Accounts Receivable, Customer Account Management, and Dispute Resolution within a Shared Services or BPO environment.

Qualifications

• Bachelor's degree in a related field or similar qualification.
• Experience in Collections, AR, or Dispute Management is preferred.
• Exposure to Shared Services, BPO, or GBS environments is advantageous.
• Familiarity with ERP and billing platforms such as SAP, Oracle, Salesforce, Microsoft Dynamics, or NetSuite.

Responsibilities

• Manage assigned customer portfolio and ensure timely collection of invoices.
• Proactively contact customers via calls and emails to follow up on overdue balances.
• Monitor aging reports and prioritize collection efforts by delinquency level.
• Investigate and resolve payment disputes, deductions, and billing issues.
• Collaborate with internal teams to resolve concerns and facilitate payment collection.
• Perform account reconciliations and validate outstanding balances.
• Support cash application by investigating unapplied or misapplied payments.
• Maintain accurate collection notes and account status updates.
• Identify high-risk accounts and escalation issues as needed.
• Meet collection targets, aging reduction goals, and SLAs.
• Support month-end reporting and audit requirements.
• Participate in continuous improvement and process optimization.

Skills

Analytical skills

Communication skills

Debt collection

Accounts Receivable

Customer service mindset

Education

Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management

Tools

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Job description

Job Description:

We are seeking a highly motivated and customer-focused Collections Professional to support Accounts Receivable and Collections operations. The successful candidate will be responsible for monitoring customer accounts, driving timely collections, resolving payment disputes, reducing aged receivables, and improving overall cash flow performance.

This role is ideal for professionals with experience in Collections, Accounts Receivable, Customer Account Management, and Dispute Resolution within a Shared Services, BPO, or Global Business Services environment.

RESPONSIBILITIES

• Manage assigned customer portfolio and ensure timely collection of outstanding invoices.
• Proactively contact customers through phone calls, emails, and other communication channels to follow up on overdue balances.
• Monitor aging reports and prioritize collection efforts based on delinquency levels.
• Investigate and resolve payment disputes, deductions, short payments, and billing issues.
• Collaborate with internal teams to resolve customer concerns and facilitate payment collection.
• Perform account reconciliations and validate outstanding balances.
• Support cash application activities by investigating unapplied or misapplied payments.
• Maintain accurate collection notes and account status updates.
• Identify high-risk accounts and escalation issues as needed.
• Meet collection targets, aging reduction goals, and service level agreements (SLAs).
• Support month-end reporting and audit requirements.
• Participate in continuous improvement and process optimisation initiatives.

SKILL AND QUALIFICATIONS

• Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field.
• At least 6 months of relevant experience in Collections, Accounts Receivable, Customer Account Management, or Dispute Management.
• Candidates should have experience in one or more of the following:
• Collections Management
• Customer Follow-up and Debt Recovery
• Aging Report Management
• Dispute and Deductions Resolution
• Cash Application Support
• Customer Account Reconciliations
• Billing and Payment Inquiries
• Customer Relationship Management
• Experience in Shared Services, BPO, Global Business Services, or Multinational Operations is an advantage
• Exposure to ERP systems and billing platforms is an advantage such as:
• SAP
• Oracle
• Salesforce
• Microsoft Dynamics
• NetSuite
• Other AR, Billing, or Collection platforms
• Knowledge of credit and collections best practices.
• Strong analytical, problem-solving, and communication skills.
• Amenable to work Full Work in Office in Quezon City, Mandaluyong, Taguig, or Alabang
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.