Collection Associate – B2B Accounts Receivable

TP; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

TP is seeking a Collections Associate for B2B Accounts Receivable to manage assigned customer portfolios, drive timely collections, and support healthy cash flow.

You'll handle overdue invoices, dispute coordination, and maintain complete interaction history, while collaborating with Billing, Sales, and Cash Application teams. US shifts are required to support a global portfolio. Strong English communication and ERP exposure preferred.

Qualifications

• Experience in Accounts Receivable, B2B collections, or Order-to-Cash in a shared services environment.
• Strong understanding of AR aging, dunning, and promise-to-pay management.
• Experience with ERP systems (NetSuite/SAP/Oracle) and AR tools preferred.

Responsibilities

• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections via calls and emails and follow up on payment commitments.
• Coordinate with Billing, Sales and Cash Application to resolve delays.
• Maintain accurate collection notes and customer interactions.
• Support AP portal activities, invoice submissions, and PO-related issues.
• Escalate critical accounts and disputes per governance processes.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

Skills

B2B collections

AR aging

dispute handling

customer communication

English fluency CEFR C1

Education

Bachelor's degree in Commerce/Finance/Accounting

Tools

NetSuite

SAP

Oracle

MS Office

Job description

Collection Associate - B2B Accounts Receivable

Experience: 2-5 years

Industry: B2B / SaaS / Technology / Shared Services

Education: Bachelor's degree (Commerce / Finance / Accounting)

Role Summary

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.

Key Responsibilities

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow-up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Required Skills

• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.