Accounts Receivable Specialist (B2B Collections) | US Client Experience Required

Teleperformance; Philippines; On-site; PHP 312,000 - 402,000; Full time

Job summary

Teleperformance Philippines is seeking a Collection Associate for B2B Accounts Receivable to manage customer portfolios, drive timely collections, and maintain strong relationships for healthy cash flow.

You will follow up on overdue invoices, coordinate disputes, reconcile accounts, and use ERP systems (NetSuite, SAP, Oracle) to maintain accurate notes while meeting SLA targets. Strong English communication and US shift flexibility are required.

Qualifications

• 2–5 years of experience in AR/collections.
• Strong communication in English.
• Experience with ERP systems such as NetSuite, SAP, or Oracle is preferred.
• Proficiency in MS Office and data accuracy.

Responsibilities

• Manage assigned customer portfolios and aging to achieve collection targets.
• Conduct collections via calls and emails and follow up on payment commitments.
• Coordinate with Billing, Sales and Cash Applications to resolve delays.
• Maintain accurate collection notes and account status.
• Escalate critical accounts per governance processes and meet SLA standards.
• Support AP portal activities and PO-related issues.

Skills

US B2B collections

account reconciliations

dispute handling

customer communication

MS Office

Education

Bachelor’s degree in Commerce / Finance / Accounting

Tools

NetSuite

SAP

Oracle

Job description

Collection Associate – B2B Accounts Receivable

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.

Key Responsibilities

• Relevant experience in Accounts Receivable, US B2B Collections, or Order-to-Cash processes in a shared services environment is preferred

• Manage assigned customer portfolios and aging buckets to achieve collection targets.

• Conduct collections through calls and emails and follow-up on payment commitments.

• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.

• Maintain accurate collection notes, customer correspondence and account status.

• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.

• Escalate critical accounts and disputes as per defined governance processes.

• Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Required Skills

• Strong experience in US B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.

Experience: 2–5 years
Industry: US B2B / SaaS / Technology / Shared Services

Education: Bachelor's degree (Commerce / Finance / Accounting)
Language: English