Night-Shift Collections Analyst | AR & Disputes, Naga City

IBM Business Services, Inc.; Naga; On-site; PHP 279,000 - 469,000; Full time

Job summary

IBM Business Services, Inc. in Naga City, Bicol, is seeking a Collections Analyst to manage past-due invoicing, reconciliations, and dispute resolution. You will engage customers via phone and email, support in cash applications, and prepare weekly aging and refund reviews.

The role requires strong analytical skills, accounting knowledge, and the ability to work night shifts onsite. Ideal candidates have a Finance/Accounting background, experience with ERP systems (SAP/Oracle/Salesforce), and

Qualifications

• Bachelor's Degree in Finance, Accounting or related field is required.
• Strong understanding of general finance concepts and principles.
• Advanced knowledge of Customer Masterdata Management, Order & Credit Management, Billing & Invoicing, Collections & Disputes, Deductions & Cash Application.
• Experience with SAP, Oracle, Salesforce or similar ERP systems is advantageous.
• Able to monitor customer accounts, cash application, and billing processes with accuracy.
• Excellent English communication and neutral accent.

Responsibilities

• Respond to customer requests via phone and email in a fast-paced environment.
• Collect past-due invoices by contacting customers.
• Reconcile complex accounts and resolve disputes with other departments.
• Process daily/month-end account reconciliations and cash logs.
• Review refunds for duplicates, overpayments, or payments to wrong company.
• Prepare weekly aging reports and prioritize overdue accounts.

Skills

Communication skills

Analytical skills

Negotiation

Troubleshooting

Relationship building

Time management

Education

Bachelor's Degree in Finance, Accounting or related field

Tools

SAP

Oracle

Salesforce

ERP systems

Job description

IBM Business Services, Inc. in Naga City, Bicol, is seeking a Collections Analyst to manage past-due invoicing, reconciliations, and dispute resolution. You will engage customers via phone and email, support in cash applications, and prepare weekly aging and refund reviews.

The role requires strong analytical skills, accounting knowledge, and the ability to work night shifts onsite. Ideal candidates have a Finance/Accounting background, experience with ERP systems (SAP/Oracle/Salesforce), and