B2B Collections Specialist (Mid/Night Shift)

COMRISE Japan; Taguig; On-site; PHP 400,000 - 560,000; Full time

Job summary

COMRISE Japan is seeking a Collections Specialist in the Philippines (Metro Manila, Taguig) to manage B2B debt recoveries using phone and email. You will document client interactions in Oracle Advanced Collections, investigate unallocated cash, and negotiate resolutions while maintaining strong customer relations.

You will collaborate with Management and Collections Analysts, meet SLA targets, and adapt to evolving workloads, including mid or night shifts as needed.

Qualifications

• At least 3 years in a B2B Collections / Credit Control role.
• Experience communicating with English-speaking clients.
• Strong written and spoken English.
• Professional communication via multiple channels (phone, email).
• Ability to work under pressure and meet changing deadlines.
• Adaptable and quick to learn new processes.
• Ability to interpret and analyze financial data to identify root causes and actions.
• Ability to handle and resolve exceptions and disputes.
• Strong MS Excel knowledge.
• Willing to work mid-shift and/or night shift.

Responsibilities

• Contact clients via telephone and email to discuss outstanding debt issues.
• Record accurate client communications in Oracle Advanced Collections.
• Investigate and resolve occurrences of unallocated cash.
• Negotiate payments and solutions addressing client concerns and disputes.
• Safeguard long-standing goodwill with internal/external clients.
• Escalate issues affecting recovery of monies in a timely manner.
• Ensure tasks align with Service Level Agreement objectives.
• Contribute to continuous improvement of processes within area of influence.
• Interface with Management and Collections Analysts to review performance.

Skills

Client communication

English fluency

Negotiation

Customer service

Work under pressure

Adaptability

Analytical thinking

Professional communication

Team collaboration

Tools

MS Excel

Job description

COMRISE Japan is seeking a Collections Specialist in the Philippines (Metro Manila, Taguig) to manage B2B debt recoveries using phone and email. You will document client interactions in Oracle Advanced Collections, investigate unallocated cash, and negotiate resolutions while maintaining strong customer relations.

You will collaborate with Management and Collections Analysts, meet SLA targets, and adapt to evolving workloads, including mid or night shifts as needed.