Collections Agent 3-Month Contract

Outsourced; Manila; On-site; PHP 279,000 - 446,000; Part time

Job summary

Outsourced in the Philippines is seeking a motivated Collections Agent to manage overdue accounts for international clients. You will interact with clients, negotiate settlements, and maintain meticulous records, collaborating with the client's finance and operations teams while representing the company professionally.

Office-based role in Eastwood area with a 3-month contract and potential extension. Strong communication and negotiation skills, detail orientation, and knowledge of debt

Qualifications

• Experience in international B2B collections or accounts receivable.
• Bachelor's degree in Finance, Business, or related field preferred.
• Strong written and verbal communication with professional phone manner.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate payment arrangements and settlements per company policies.
• Maintain accurate records of all collection activity in CRM or collections software.
• Escalate accounts requiring legal action or third-party intervention.
• Meet or exceed monthly collections targets and KPIs.
• Coordinate dispute resolutions with internal departments.
• Prepare regular reports on account status and aging balances.
• Ensure compliance with debt collection laws and company standards.
• Handle inbound inquiries regarding billing and account status.

Skills

International B2B collections

Strong communication skills

Negotiation skills

Attention to detail

Microsoft Office proficiency

Education

Bachelor's degree in Finance or related field

Tools

CRM software

Excel

Outlook

Job description

Job Description

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Overview

We are looking for a motivated and detail-oriented Collections Agent to join our dedicated offshore team. In this role, you will be responsible for managing overdue accounts, engaging with clients to recover outstanding balances, and maintaining accurate records throughout the collections process. You will work closely with the client's finance and operations team and are expected to represent the company professionally at all times.

Key Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts


• Negotiate payment arrangements and settlements in line with company policies and guidelines


• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software


• Escalate accounts that require legal action or third-party intervention to the appropriate team


• Meet or exceed monthly collections targets and KPIs


• Identify disputes and coordinate resolution with the relevant internal departments


• Prepare regular reports on account status, recovery rates, and aging balances


• Ensure compliance with applicable debt collection laws, regulations, and company standards


• Handle inbound inquiries from clients regarding billing and account status

Requirements

• Proven experience in international B2B collections, accounts receivable, or a related financial role


• Can start ASAP!


• Strong communication skills — both written and verbal — with a professional and empathetic phone manner


• Ability to negotiate effectively while maintaining positive client relationships


• High attention to detail and strong organizational skills


• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with collections or CRM software is an advantage


• Comfortable working with targets and able to perform under pressure


• Knowledge of relevant debt collection laws and regulations is a plus


• Bachelor's degree in Finance, Business, or a related field preferred

Work Schedule

Monday - Friday, 11:00 PM - 8:00 AM Manila Time

Work Arrangement

Office-based (Eastwood, Quezon City)

• 3-months contract, with a possibility of extension if successful

Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.