B2B Collections Specialist — 3-Month Contract

Outsourced Quality Assured Services Pty; Quezon City; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Outsourced is seeking a motivated Collections Agent on a 3-month contract to manage overdue B2B accounts, negotiate payments, and maintain accurate records. You will work with the client’s finance and operations teams, ensuring compliant collections and achievement of targets.

The role requires strong communication, negotiation, and attention to detail. Office-based in Eastwood, Quezon City, with a Monday–Friday schedule, 11:00 PM–8:00 AM Manila time, starting ASAP.

Qualifications

• International B2B collections experience or related financial role.
• Available to start ASAP.
• Strong written and verbal communication with an empathetic phone manner.
• Skilled negotiator maintaining positive client relationships.
• Excellent attention to detail and organizational skills.
• Proficient in Microsoft Office; CRM or collections software experience is a plus.
• Bachelor's degree in Finance, Business, or related field preferred.
• Office-based role in Eastwood, Quezon City; night shift.

Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate payment arrangements and settlements per policies.
• Maintain accurate records of all collection activity in CRM or collections software.
• Escalate accounts requiring legal action or third-party intervention.
• Meet or exceed monthly collections targets and KPIs.
• Identify disputes and coordinate resolution with relevant departments.
• Prepare regular reports on account status, recovery rates, and aging balances.
• Ensure compliance with debt collection laws and company standards.
• Handle inbound inquiries regarding billing and account status.

Skills

Communication skills

Negotiation

Attention to detail

Organizational skills

Professional phone manner

Education

Bachelor's degree in Finance, Business, or related field

Tools

Microsoft Office (Excel, Word, Outlook)

CRM software

Job description

Outsourced is seeking a motivated Collections Agent on a 3-month contract to manage overdue B2B accounts, negotiate payments, and maintain accurate records. You will work with the client’s finance and operations teams, ensuring compliant collections and achievement of targets.

The role requires strong communication, negotiation, and attention to detail. Office-based in Eastwood, Quezon City, with a Monday–Friday schedule, 11:00 PM–8:00 AM Manila time, starting ASAP.