Account Analyst

Eagle Eye Business & Collection Services, Inc.; Pasig; On-site; PHP 167,000 - 312,000; Full time

Job summary

Eagle Eye Business & Collection Services, Inc. is seeking a collections officer in Metro Manila to contact delinquent customers by phone, email, and messages to remind them of outstanding payments and terms.

You will negotiate settlements, provide payment details, coordinate with Field Analyst for field visits or asset recovery, and prepare notices and letters as required. Maintain professionalism, educate clients about the process, monitor accounts, escalate issues, submit daily reports, and

Responsibilities

• Contact delinquent customers via phone calls, emails, and messages to remind them of outstanding payments.
• Negotiate and encourage customers to arrange payments, settle accounts and voluntary surrender vehicles when necessary.
• Provide customers with payment details, due dates, and consequences of non-payment.
• Coordinate with Field Analyst for accounts requiring field visits or asset recovery.
• Provide necessary information to the Field Analyst while maintaining a good relationship.
• Prepare and send collection notices, demand letters, and other necessary documents to the Field Analysts as required.
• Conduct skip tracing.
• Monitor assigned accounts and ensure achievement of collection and provision targets.
• Escalate unresolved or problematic accounts to the immediate superior.
• Educate the clients about the collection process, procedures, polices, applicable penalties and terms of signed contracts and other relevant documents.
• Escalate unresolved accounts, office issues, or misconduct within the department to Management
• Maintain professionalism and comply to company policies and legal guidelines in all interactions.
• Submit daily reports to the immediate superior.
• Perform other related tasks assigned by the immediate superior.

Skills

Communication

Negotiation

Phone etiquette

Customer service

Job description

1. Contact delinquent customers via phone calls, emails, and messages to remind them of outstanding payments.

2. Negotiate and encourage customers to arrange payments, settle accounts and voluntary surrender vehicles when necessary.

3. Provide customers with payment details, due dates, and consequences of non-payment.

4. Coordinate with Field Analyst for accounts requiring field visits or asset recovery.

5. Provide necessary information to the Field Analyst while maintaining a good relationship.

6. Prepare and send collection notices, demand letters, and other necessary documents to the Field Analysts as required.

7. Conduct skip tracing.

8. Monitor assigned accounts and ensure achievement of collection and provision targets.

9. Escalate unresolved or problematic accounts to the immediate superior.

10. Educate the clients about the collection process, procedures, polices, applicable penalties and terms of signed contracts and other relevant documents.

11. Escalate unresolved accounts, office issues, or misconduct within the department to Management

12. Maintain professionalism and comply to company policies and legal guidelines in all interactions.

13. Submit daily reports to the immediate superior.

14. Perform other related tasks assigned by the immediate superior.